Specifications

Records and Data Schema
CDR Manual 71
Records and
Data Schema
NumInAbnV
mNoMsg
Number of calls abandoned without
leaving VM
ULONG
NumInAbnT
oApp
Number of calls abandoned to add-on
applications
ULONG
NumInAbnT
oOthers
Number of calls abandoned to other
option like Ext/WG/External/AA/
IVR
ULONG
NumInOverf
low
WG calls overflowed to other target ULONG
DurInOverfl
owQ
Total Queue time for overflowed
calls
ULONG
DurInOverfl
owRing
Total ring time for all overflowed
calls
ULONG
NumInAnsW
ithinSLT
Total calls answered with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
ULONG
NumInHold Number of inbound WG calls were
ever hold by agent (One call on hold
multiple times will count just one
time)
ULONG Reserved
DurInHold Duration of inbound WG calls were
hold by agent
ULONG Reserved
NumInRecor
d
Number of inbound WG calls were
recorded
ULONG Reserved
DurInRecord Duration of inbound WG calls were
recorded
ULONG Reserved
NumOutCon
nected
All outgoing trunk and station-to-
station calls that entered "Connected"
state
ULONG
DurOutTalk Duration of outgoing calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
ULONG
NumOutHol
d
Number of outbound WG calls were
ever hold by agent (One call on hold
multiple times will count just one
time)
ULONG Reserved
Database
Element
Definition Type Specification