Specifications

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70 CDR Manual
NumInCallIn
Q
Total calls in queue during interval ULONG
DurInCallQ Total queue time during time interval
for all WG inbound calls
ULONG
NumInAnsw
ered
Total WG inbound calls answered by
agents during interval. If a call is
forwarded to and answered by
multiple agents,thecountisincreased
(Call transferred to other agent is not
a WG call anymore and does not
increase the number.)
ULONG
DurInTalk Duration of incoming calls
(NumInAnswered), starting from the
time an agent answered a call untilthe
call is disconnected, transferred out
the group
ULONG
DurInAnsQ Total Queue time for answered
inbound WG calls
ULONG
DurInAnsRi
ng
Total ring time for answered inbound
WG calls
ULONG
NumInXfer Count of transferred incoming call ULONG
NumInWrap
Up
Count of incoming Wrap-up ULONG
DurInWrap
Up
Total Incoming Wrap-up time ULONG
NumInAbnI
nQ
Count of calls abandoned while
waiting in queue
ULONG
DurInAbnQ Total queue time for all abandoned
calls
ULONG
NumInAbnD
uringRing
Count of calls abandoned while ring
an agent
ULONG
DurInAbnRi
ng
Total Ring time for all abandoned
calls
ULONG
NumInAbnV
mMsg
Count of voicemail messages (calls
transferred to VM from queue by
caller pressing # or configured DTMF
option, and calls automatically
transferred to WG VM after RNA for
every agent)
ULONG
Database
Element
Definition Type Specification