Specifications

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68 CDR Manual
IntvMaxNu
mAgentUnS
taff
Maximum Agents Un-Staffed in
record's period
ULONG
IntvMaxNu
mAgentLog
out
Maximum Agents Logged Out in
record's period
ULONG
IntvMaxNu
mAgentErr
or
Maximum Agents Error in record's
period
ULONG
IntvMaxNu
mAgentBus
y
Maximum Agents Busy in record's
period
ULONG
IntvMaxNu
mAgentNot
Ready
Maximum Agents Not Ready in
record's period
ULONG
IntvMaxNu
mAgentWra
pUp
Maximum Agents Wrap-up in
record's period
ULONG
IntvMaxNu
mAgentDN
DFWD
Maximum Agents DND/FWD in
record's period
ULONG
IntvMaxNu
mAgentDN
DFWD
Maximum Agents DND/FWD in
record's period
ULONG
IntvMaxNu
mAgentAvai
lable
Maximum Agents Available in
record's period
ULONG
IntvMaxLo
ngestQTime
Maximum longest queue time in
record's period
ULONG
IntvMaxQL
ength
Maximum queue length in record's
period
ULONG
IntvMaxNu
mCallOverS
LT
Maximum calls exceed SLT in
record's period
ULONG
IntvMaxSer
viceLevel
Maximum Service Level % for WG
Queue in record's period
ULONG
IntvMinSer
viceLevel
Minimum Service Level % for WG
Queue in record's period
ULONG
Database
Element
Definition Type Specification