Specifications

Records and Data Schema
CDR Manual 67
Records and
Data Schema
LocalStartT
ime
Start time of record's period. CHAR Format:
yyyymmddHH
MMSS
EndStartTi
me
End time of record's period. CHAR Format:
yyyymmddHH
MMSS
WGNum Workgroup Number UCHAR
(8)
CurNumAg
entCfg
Total Agent Configuration (Snapshot
at End Time)
ULONG
CurNumAg
entUnStaff
Total Agents Un-Staffed (Snapshot at
End Time)
ULONG
CurNumAg
entLogout
Total Agents Logged Out (Snapshot
at End Time)
ULONG
CurNumAg
entError
Total Agents Error (Snapshot at End
Time)
ULONG
CurNumAg
entBusy
Total Agents Busy (Snapshot at End
Time)
ULONG
CurNumAg
entNotRead
y
Total Agents Not Ready (Snapshot at
End Time)
ULONG
CurNumAg
entWrapUp
Total Agents Wrap-up (Snapshot at
End Time)
ULONG
CurNumAg
entDNDFW
D
Total Agents DND/FWD (Snapshot
at End Time)
ULONG
CurNumAg
entAvailable
Total Agents Available (Snapshot at
End Time)
ULONG
CurLongest
QTime
Longest Queue Time (Snapshot at
End Time)
ULONG
CurQLengt
h
Number of calls in Queue (Snapshot
at End Time)
ULONG
CurNumCal
lOverSLT
Number of calls exceed SLT
(Snapshot at End Time)
ULONG
CurService
Level
Service Level % for WG Queue
(Snapshot at End Time)
ULONG
Database
Element
Definition Type Specification