Specifications

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64 CDR Manual
OutGoing
WG
Workgroup number for an outgoing
call, as set in AltiAdmin/ACM
Adminorbyagentatlogon
UCHAR
(8)
DNIS DNIS number for incoming call UCHAR
(33)
AccountCo
de
Account code UCHAR
(11)
1—10 digits in
length
AADuratio
n
Duration in seconds an incoming call
is connected to the Auto Attendant/
IVR; multiple connections to AA/
IVR in a single session produces
multiple records
ULONG
RingDurati
on
Duration in seconds a call is ringing
and in workgroup queue
ULONG
QueueDura
tion
Duration in seconds when a call stays
in a queue.
ULONG
VMDuratio
n
Duration in seconds after a call goes
into a voicemail box; includes
greeting, false attempts at messages,
successful message, and review of
message
ULONG
VMRecDur
ation
Duration in seconds of recording
time for a VM message that was
completed
ULONG
HoldDurati
on
Duration in seconds while a call is on
hold
ULONG
TalkDurati
on
Duration in seconds of talk time ULONG
RecordDur
ation
Duration in seconds of NOVO
recording
ULONG
AnswerWit
hinSLT
Call is answered with in Service
Level Time
ULONG 1=yes; 0=no
Table 4: CDRMAIN
Database
Element
Definition Type Specification