Specifications

CDR Manual 1

Using CDR Search

HAPTER

Using CDR Search

CDR Search is a client application that lets you search a Call Detail

Reporting database. You can install CDR Search on either the system

server or on an administrator client desktop. CDR Search works only with

AltiWare OE/ACC Release 5.0 or AltiContact Manager (ACM) 5.0.

CDR Search, Group CDR Search, WG Statistics

CDR client offers three ways to search call records.

• CDR Search lets you define a search by the type of call, incoming or

outgoing. To perform this search, you must log in as the administrator.

• Group CDR lets you specify a search by workgroup. To perform this

search, you can log in as the administrator or as a workgroup

supervisor.

• WG Statistics lets you search workgroup call data captured from the

real-time monitoring functions in the Workgroup Statistics tab of the

AltiSupervisor client. To perform this search, you can log in as the

administrator or as a workgroup supervisor.

New in Version 5.0

• Statistics displays have been restructured.

• CDR Search Tool for 4.6 CDR database is available for customers

upgrading from 4.6 to 5.0. The utility has the same functionality as

CDR Search 4.6, and can work when AltiWare 4.6 is not running.

Extension login is needed for this tool.

• Dual external CDR database support — CDR Search can select from

one of two external databases for database query.

• Standard ODBC and SQL interfaces support

• Support third-party database storage as External Database

• Extension password protection for logins.