Specifications

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60 CDR Manual
NumInDir
Hold
The number of direct call put on hold
(One call on hold multiple times will
countjustone)
ULONG
DurInDirH
old
Total duration of direct hold calls ULONG
NumOutDir
Connected
Number of direct (non-workgroup)
outgoing connected calls
ULONG
DurOutDir
Talk
Total duration of direct (non-
workgroup) outgoing connected calls
ULONG
NumOutDir
Hold
Count of non-workgroup outbound
calls on hold (One call on hold
multiple times will count just one)
ULONG
DurOutDir
Hold
Total duration of non-workgroup
outbound calls hold time
ULONG
NumAgent
DND
Number of times agent entered
DNDFWD (Attention: DNDFWD is
different from FWD)
ULONG
DurAgentD
ND
Total duration of the DNDFWD
period (Attention: DNDFWD is
different from FWD)
ULONG
NumAgent
FWD
Number of times agent enable
extension forward and enter FWD
state
ULONG Reserved
DurAgentF
WD
Duration of agent in FWD state ULONG Reserved
NumAgent
Error
Number of times agent enter Error
State which is different from
extension in error
ULONG
DurAgentE
rror
Duration of agent in Error State ULONG
NumNotRe
ady
Count of Agent Not-Ready ULONG
DurNotRea
dy
Duration of Agent Not-Ready ULONG
ReservedFi
eldNum1
Reserved number field for future use ULONG
ReservedFi
eldNum2
Reserved number field for future use ULONG
Database
Element
Definition Type Specification