Specifications

Records and Data Schema
CDR Manual 59
Records and
Data Schema
Table 3:AGENTSUMMARY
ReservedFi
eldTxt3
Reserved text field for future use CHAR
ReservedFi
eldTxt4
Reserved text field for future use CHAR
Database
Element
Definition Type Specification
NodeID Server ID (System ID) assigned to an
AltiWare system in AltiAdmin/ACM
Admin
ULONG value: 1–100
StartTime Start time of record's period. Seconds
since GMT 1970/01/01 00:00:00.
ULONG
EndTime End time of record's period. Seconds
since GMT 1970/01/01 00:00:00.
ULONG
LocalStartT
ime
Start time of record's period. CHAR Format:
yyyymmddHHM
MSS
EndStartTi
me
End time of record's period. CHAR Format:
yyyymmddHHM
MSS
AgentNum Agent Extension Number CHAR
NumAgent
WG
Count of workgroups agent is logged
into workgroup
ULONG
NumInDirC
all
Direct (non-workgroup) incoming
call
ULONG
NumInDirA
nswered
Direct (non-workgroup) incoming
call answered
ULONG
DurInDirT
alk
Total duration of direct (non-
workgroup) incoming calls
ULONG
NumInDirV
M
Count of direct inbound voicemail
message
ULONG
DurInDirV
M
Total duration of direct inbound
voicemail message
ULONG
Database
Element
Definition Type Specification