Specifications

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58 CDR Manual
DurInWGV
M
Total duration of voicemail message ULONG
NumInWG
Hold
Count of calls holding (One call hold
multiple times count just one)
ULONG
DurInWGH
old
Total duration of workgroup hold
calls
ULONG
NumOutW
GConnecte
d
All outgoing trunk and station-to-
station calls that entered "Connected"
state
ULONG
DurOutWG
Talk
Duration of outgoing calls
(NumOutWGConnected) from the
time the call enters"Connected" state
until disconnected
ULONG
NumOutW
GWrapUp
Number of times agent entered
Wrap-up after outbound WG calls
ULONG
DurOutWG
WrapUp
The amount of time for outbound
Wrap-up
ULONG
NumOutW
GHold
Count of outbound WG calls on hold
(Once call on hold multiple times
will count just one hold)
ULONG
DurOutWG
Hold
Total duration of outbound
workgroup hold calls
ULONG
DurLogin The total time agent was logged in ULONG
DurLogout The total time agent was logged out ULONG
ReservedFi
eldNum1
Reserved number field for future use ULONG
ReservedFi
eldNum2
Reserved number field for future use ULONG
ReservedFi
eldNum3
Reserved number field for future use ULONG
ReservedFi
eldNum4
Reserved number field for future use ULONG
ReservedFi
elTxt1
Reserved text field for future use CHAR
ReservedFi
eldTxt2
Reserved text field for future use CHAR
Database
Element
Definition Type Specification