Specifications

Records and Data Schema
CDR Manual 57
Records and
Data Schema
Table 2:AGENTPERWGSUMMARY
Database
Element
Definition Type Specification
NodeID Server ID (System ID) assigned to an
AltiWare system in AltiAdmin/ACM
Admin
ULONG value: 1–100
StartTime Start time of record's period.
Seconds since GMT 1970/01/01
00:00:00.
ULONG
EndTime End time of record's period. Seconds
since GMT 1970/01/01 00:00:00.
ULONG
LocalStartT
ime
Start time of record's period. CHAR Format:
yyyymmddHHM
MSS
EndStartTi
me
End time of record's period. CHAR Format:
yyyymmddHHM
MSS
AgentNum Agent Extension Number CHAR
WGNum Workgroup Number CHAR
NumInWG
Call
Total inbound WG call during
interval
ULONG
NumInWG
CallAnswer
ed
WG calls answered; if a call is
rerouted to ant answered by the same
agent, the count is incremented
ULONG
NumInWG
RNA
Total of RNA workgroup calls ULONG
DurInWGA
nsRing
Duration of answered calls' rings.
(Rings of RNA will not be included)
ULONG
DurInWGT
alk
Duration of incoming calls
(NumInWGAnswered),startingfrom
thetimetheagentanswersacalluntil
the call is disconnected, transferred,
held or parked
ULONG
NumInWG
WrapUp
Number of times agent entered
Incoming Wrap-up
ULONG
DurInWG
WrapUp
The amount of time for Incoming
Wrap-up
ULONG
NumInWG
VM
Count of WG calls to agent's VM
with message
ULONG