Specifications

Records and Data Schema
CDR Manual 55
Records and
Data Schema
Average Wait Time for
Overflowed Calls
Total Wait Time for Overflowed Calls divided by
(Total Calls in Queue minus Total Calls Abandoned
in Queue)
Average Wait Time for
Abandoned Calls
Total Wait Time for Abandoned Calls divided by
Calls Abandoned in Queue
Total Wait Time for
Answered Calls
Total of Wait Time for Answered Calls
Total Wait Time for
Abandoned Calls
Total of Wait Time for Abandoned Calls
Total Outbound Wait
Time
Total of Outbound Wait Time
Average Outbound Wait
Time
Total Outbound Wait Time divided by Total Calls
Workgroup Statistics Window
Shown in “Statistics (WG Statistics)” on page 20
Field Definition