Specifications

Records and Data Schema
CDR Manual 53
Records and
Data Schema
Wait Time for
Abandoned Calls
Sum of time Calls Abandoned in Queue waited in queue
before being abandoned
Lower half of window (Totals, Averages, and Percentages)
Group Inbound Calls Summary
Group Total Inbound
Calls
Total of all inbound calls, including Answered,
Transferred to VM, and all Abandoned calls
Total Calls Without
Queueing
Total of calls not queued
Total Calls in Queue Total of Calls in Queue
Total Calls Answered Total of Calls Answered
Total Calls
Overflowed
Total of Calls Overflowed
Total Calls
Abandoned
Total of Calls Abandoned
Abandoned in
Queue
Total of Calls Abandoned in Queue
Abandonedduring
Ring
Total of Calls Abandoned during Ring
Abandoned to
Voice Mail
Total of Calls Abandoned during Voice Mail
Workgroup Statistics Window
Shown in “Statistics (WG Statistics)” on page 20
Field Definition