Specifications

Records and Data Schema
CDR Manual 47
Records and
Data Schema
Outgoing
Workgroup
Workgroup number for an outgoing call, as set in AltiAdmin/
ACM Admin or by agent at logon
DNIS DNIS number for incoming call
Project Project name for trunk, as set in AltiAdmin/ACM Admin
Account Code Account code
Attendant
Duration
Duration in seconds call was connected to the Auto Attendant/
IVR
Ring Duration WaitTime minus QueueDuration
Queue Duration Duration in seconds that incoming call was in queue
VM Duration Duration in seconds after a call goes into voicemail box;
includes greeting, false attempts at messages, and review of
message, and includes VM Record Duration
VM Record
Duration
Duration in seconds of recording time for a VM message that
was completed; in AltiView, this corresponds to Length field
of a voicemail.
Hold Duration Duration in seconds while call was on hold
Talk Duration Duration in seconds from the time the call is answered by a
person until it is disconnected (EndTime minus time when call
was answered by human minus HoldDuration; see Table 4,
“CDRMAIN,” on page 61 for details)
Record Duration Duration in seconds of recording
Exit State State of call when in this stage or disconnects (see Table 4,
“CDRMAIN,” on page 61 for details)
URL URL when “call” is initiated by AltiWeb user clicking the
make-call button
User Data Agent input
Record Window for “Call Info”
Shown in “Call Details” on page 16