Specifications

CDR Manual i

Contents

Warranty...........................................iii

HAPTER 1

UsingCDRSearch ..................................1

NewinVersion5.0....................................1

Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 2

InstallationNotes.....................................2

DowngradeProcedure .................................3

LoggingIn ............................................4

RunningaSearch .......................................9

CDRSearch .........................................9

GroupCDRSearch...................................12

WorkgroupStatisticsSearch............................15

SearchResults ........................................16

Summary (CDR Search and Group CDR Search) . . . . . . . . . . . 17

CallDetails.........................................18

Statistics(WGStatistics) ..............................20

ExportingRecords .....................................21

PrintingRecords.......................................21

CHAPTER 2

CDROverview ....................................23

Real-TimeMonitoringandtheCDRClient..................23

TheRTMStatisticsDatabase...........................23

Internal Database Configuration (Internal Logger Service). . . . 25

External(Remote)LoggingofCallData..................26

CallCenterEventsandCDR .............................27

PastandPresentCDR ..................................27

ConfigurationAreasAffectingCDRInformation .............28

RoutingandRouteName..............................28

Multi-ProjectNaming.................................28