Specifications

Search Results
16 CDR Manual
• Agent Statistics per Workgroup—statistics on a specific agent
for a specific workgroup
• Agent Statistics—statistics on a specific agent for every
workgroup to which he/she belongs
Note: See “CDR Search and Group CDR Search Results Windows”
on page 44 for workgroup statistics call data details.
4. Depending on the type of search you selected, specify a Workgroup
and/or Agent to search on.
5. Click Search. During the search, a progress window appears. To
cancel the search, click Cancel.
Search results appear in the Statistics window. Refer to “Search
Results” on page 16 for details on working with search results.
Search Results
The type of search you perform determines the type of results you see:
Summary, which also enables drilldown to call Details and Records
windows, or Statistics.
All Results windows have the following buttons:
• Export - exports selected calls to a csv file. Refer to “Exporting
Records” on page 21 for details.
• Print - prints the selected calls. Refer to “Printing Records” on page
21 for details.
All Statistics windows (WG, Agent Statistics Per WG, Agent) also have a
Stop button.
For explanations of records and database schema, see Chapter 5, Records
and Data Schema.