Specifications

Running a Search
14 CDR Manual
• Exact - retrieves records that exactly match the field value entered
• Like - retrieves records that begin with the field value entered
• Pat - retrieves records that contain the field value in any part of the
extension/trunk digits.
5. Select to Sort by:
• Date/Time—sortsday-by-day(or hour-by-hourif you select Today
as the time range for the search)
• Agent—sorts by agent
• Workgroup—sorts by workgroup
• Trunk—sorts by trunk
• N/A—search without sorting, retrieves total number of records.
Note: For faster searching, using N/A to sort records is
recommended.
(For example, when you search for Connected Calls, the time range
as “Today,” and sorting by N/A, CDR will retrieve the total number
of connected calls for “today.”
Note: If the time range for the search is less than 1 day, and Date/Time is
selected for Sort by, CDR will list records hourly. If time range for
the search is longer than 1 day, and Date/Time is selected for Sort
by, CDR will list records daily.
6. Click Search. During the search, a progress window appears.
7. To cancel the search, click Cancel.
Search results appear in the Summary window. Refer to “Search
Results” on page 16 for details on working with search results.