Specifications

Appendix A
IP 710 Manual 43
Troubleshooting
The following table provides help for the most common problems an end
user may encounter. For IP 710 phone questions or problems not listed
here, contact AltiGen Technical Support.
VoIP Message
Waiting
VoIP Message Waiting 49151
VoIP H.245 VoIP H.245
From 49152 to N
b
VoIP RTP VoIP RTP
From 49152 to N
b
VoIP ATPS VoIP ATPS 10032
Web Client AltiLink+
NetMeeting Chat
plus VoIP ports described
above
10025
1720
a. It is recommended that this be run only in an intranet.
b. N=49152+ (62*number of boards)–1
Problem/Symptom Solution
AltiWare is unreachable
• Check to make sure the AltiWare IP address in the
IP phone is set up correctly.
• Check the IP 710 phone’s IP address, network mask
and default gateway.
• Check to make sure you can ping the IP 710 phone’s
address from AltiWare.
• Check to make sure the IP Phone Services is started
in AltiWare.
• Check AltiWare IP address in AltiAdmin IP Phone
Configuration menu.
Image update failed. If
setting Boot Download
to Yes, after the phone
reboots and if the setting
still says Yes, the boot
failed.
• Check the IP 710 phone’s IP address, network,
default gateway settings.
• Check the network connection.
• Check the TFTP server IP address and make sure the
TFTP server is running.
• PING from the TFTP server to the IP 710.
• Check to make sure app_710.bin and dsp.bin files
exist in TFTP server directory.
Client Server TCP UDP