Specifications

Appendix A
Alti-IP 600 Administration Manual 35
Troubleshooting
The following table provides the most common problems an end user may
encounter. For Alti-IP 600 phone questions or problems not listed here,
contact AltiGen Technical Support.
General Troubleshooting
VoIP H.245 VoIP H.245 From 49152 to
N
b
VoIP RTP VoIP RTP
VoIP ATPS VoIP ATPS 10032
Web Client AltiLink+
NetMeeting Chat
plus VoIP ports
described above
10025
1720
Polycom Between
2222-2242
and 1718/1719
a. It is recommended that this be run only in an intranet.
b. N=49152+ (62*number of boards)–1
Problem/Symptom Solution
AltiWare is
unreachable.
• Check to make sure the AltiWare IP address in
the IP Phone is set up correctly.
• Check the Alti-IP 600 phone’s IP address,
network mask and default gateway.
• Check to make sure you can ping the Alti-IP
600 phone’s address from AltiWare.
• Check to make sure the IP Phone Services is
startedinAltiWare.
• Check AltiWare IP address in AltiAdmin IP
Phone Configuration menu.
Client Server TCP UDP