Alti-IP 600 Phone™ Administration Manual 12/2003 4290-0010
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . ix CHAPTER 1 An Overview of the Alti-IP 600 . . . . . . . . . . . . . . . . . . . . . . . . 1 Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 CHAPTER 2 System & Network Requirements . . . .
Rebooting the Alti-IP 600 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring “Phone Setting” Soft Keys . . . . . . . . . . . . . . . . . . . . Dialing an IP Number Directly from the Alti-IP 600 . . . . . . . . . . Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 18 18 18 CHAPTER 4 Configuring Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . .21 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
3. Shipping, installation, set-up and removal service charges. How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
Effect of State Law This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services.
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Preface: About This Manual This document provides the required steps to get the Alti-IP 600 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE 4.6 System Installation and Administration Manual.
Related Documentation • Alti-IP 600 Quick Reference Card • AltiWare OE 4.5 System Installation and Administration Manual • AltiWare OE 4.
CHAPTER 1 An Overview of the Alti-IP 600 The Alti-IP 600 is an H.323-compliant, business telephone that provides voice communication over an IP network. The Alti-IP 600 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 10 programmable keys and LCD display. The main components of the phone are illustrated below (Figure 1) and defined in the following table. 2 3 4 1 5 6 7 19 8 9 18 10 17 16 15 14 11 13 12 Figure 1.
4 3 2 Figure 2. Alti-IP 600, Top View 1 LCD Screen Multi-use: displays features such as time, phone number, caller ID, call waiting, line/call status and call time. 2 PC Access Port Connects to PC (10/100 PC) 3 Network Port Connects to network (10/100 SW) 4 AC Adapter Port Connects to power outlet.
6 Volume Increases/decreases volume of ringer, speaker and handset/headset. 7 Navigation keys !/"(UP/DOWN keys) allow you to scroll through text and select features displayed on the LCD screen. #(FORWARD key) is for menu selection. $(BACK key) returns to previous configuration menu or deletes the last digit input. 8 ENTER Finishes input for menu selection. 9 REDIAL Redials up to last 16 calls and up to 32 digits. 10 SPK/MUTE Enables speaker or mute. 11 VM Voice mail access button.
19 Note: Receiver Jack Connects to receiver. * indicates a normal operating mode key feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension.
CHAPTER 2 System & Network Requirements System Requirements • AltiWare OE 4.5A IP-PBX or higher Note: A lower version of AltiWare may cause the IP phone to lose several advanced features, resulting in use as a very basic H.323 phone. • AltiGen OE 4.5A Gatekeeper (to support Plug and Play functionality) Network Requirements • Network connection — the IP phone must have TCP/IP connection to the related AltiWare OE 4.5A or higher.
AltiGen IP Phone Service Introduced in AltiWare OE 4.5A, AltiGen IP Phone Service is installed together with AltiServ, runs on the same system as AltiServ, and connects to AltiServ through enhanced AltiLink+ protocol on behalf of Alti-IP 600 phones. This service must be running for the Alti-IP 600 to operate. If IP Phone Service stops while the Alti-IP 600 is on a call, the call will be disconnected. Plug and Play Feature The Alti-IP 600 supports a plug and play feature when running AltiWare.
CHAPTER 3 Installation These steps describe procedures for installing and configuring the Alti-IP 600 locally — through manual setup or plug and play. To install and configure the phone remotely, refer to “Remote Installation” on page 15. Manual Setup To manually set up the Alti-IP 600 phone, perform the following steps: 1.
This opens the AltiGen IP Phone Configuration window where, after setting up an IP extension, you can set the following parameters for the IP extension: Alti-IP 600 Administration Manual 8
The left side of the IP Phone Configuration window displays all the Alti-IP phone extensions that have been set up in the system. After creating the IP extensions, you can set the following parameters: Parameter Description Soft Key 1 - 10 Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop down list to assign one of the following functions to the desired keys: • Disabled - when selected, the corresponding soft key cannot be used.
Parameter Description General Allows you to specify the IP address of the AltiServ system the Alti-IP 600 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field. To allow the extension user to have password-protected configuration functionality from the phone itself, check the Enable Config Password checkbox and assign a numerical password.
Notes: • IMPORTANT! Please note that the configuration in AltiWare will override the Alti-IP 600 phone’s local configuration after the IP Phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin/ACM Admin settings. Also, after the IP Phone is successfully registered with the system, the IP phone will overwrite the AltiWare IP address and network-related settings on the server.
To connect the Alti-IP 600: a. Connect an Ethernet cable from the IP-PBX to the network port on the phone. b. Connect the handset to the receiver jack. c. Connect an Ethernet cable from another network device, such as a desktop computer, to the access PC port on the phone. d. Connect the power plug to the AC Adapter port. 4. Configuring Startup Network Settings If you are using DHCP, you do not need to configure anything. Proceed to Step 5.
If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode. Otherwise, refer to “Troubleshooting” on page 35. Plug and Play Setup The steps for plug and play setup will vary depending on whether or not the Alti-IP 600 Phone has been started. When the Alti-IP 600 is started for the first time, it can support plug and play to enable the phone to automatically register itself to AltiServ.
7. The phone will attempt to register as shown in the LCD screen. If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode. Otherwise, refer to “Troubleshooting” on page 35. 8. If you wish to change soft keys, you can set up IP Phone properties in AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup AltiGen IP Phone Configuration Window” on page 7.
7. Set up IP Phone properties in AltiWare as described in Step 2 “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration Window” on page 7. 8. Setup is complete. For further configuration of settings for the Alti-IP 600, refer to “Configuring Phone Settings” on page 21. Remote Installation To install the Alti-IP 600 at a remote location, using a DSL connection with or without a router hub: 1. Check the firewall settings at the corporate network to open TCP/UDP ports required by the Alti-IP 600.
8. The phone will attempt to register as shown in the LCD screen. If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode. Note: The Alti-IP 600 AltiWare IP address, TFTP (IP) address and other network related configuration parameters will override the AltiAdmin’s settings when the phone registers with AltiServ. Other parameters will still be overridden by the AltiAdmin settings as before.
Resolving Errors Upon Startup If an error occurs during booting, the LED light of Soft Keys 1 through 4 will remain on to indicate an error status. These errors represent hardware failures within the IP Phone. • LED 1 light on = memory check failed • LED 2 light on = network failed • LED 3 light on = DHCP failed • LED 4 light on = attached IP address failed If the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshooting” on page 35.
Configuring “Phone Setting” Soft Keys When the soft key is set to “Phone Setting” (in the IP Phone Configuration window of AltiAdmin), the IP Phone user can configure the soft key to store a speed dial number or feature code. To configure a soft key with phone setting enabled: 1. Press * * 6, then the ENTER button. 2. Scroll to the program key to configure. 3. Enter the appropriate digits for the speed dial number or feature code.
• The user should reboot the Alti-IP 600 after disconnecting the LAN cable to the phone. • The user should reboot the Alti-IP 600 after changing the IP address or DHCP setting. • If the Alti-IP 600 is configured for a public IP address, you can call other public IP address devices. • If the Alti-IP 600 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet. • The daisy chaining of Alti-IP 600 phones is not supported.
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CHAPTER 4 Configuring Phone Settings A set of phone related parameters — system settings and network settings — can be configured through the IP phone’s setup menu by pressing “* * 7,” then the ENTER button. !/"(UP/DOWN keys) selects YES or NO in the LCD display. #(FORWARD key) selects menu. $(BACK key) returns to previous menu. The following tables describe each setting and corresponding the menu path.
TFTP Server System>TFTP Server {Save TFTP Server IP Address} Sets the TFTP server IP address for updating firmware. Boot Download System>Boot Download After firmware image upgrade, submenu changes to {No}. Used mainly for upgrading or troubleshooting. On the next boot, the phone will download the new firmware from the TFTP server, if set to [YES]. Note: Make sure to launch TFTP32.exe. When downloading, the phone key pad is disabled. Version Information Indicates the version number of the IP Phone.
GateKeeper Discovery Network>GK Discovery Set to YES or NO to indicate whether GateKeeper discovery is enabled. IP Phone will automatically find GateKeeper. Enable NAT Network>Enable/ Disable NAT Set whether NAT is enabled or disabled. NAT Address Network>NAT Address Sets the NAT server’s public IP address. Modifying DHCP Settings Dynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network.
4. Press " (DOWN key) to disable DHCP. Configuring IP Settings Use these guidelines when manually configuring the IP settings: • Ensure the default gateway IP address in on the same subnet as the host IP address. • When inputting IP addresses into the Alti-IP 600, use the * key to enter periods. For example, “209.120.12.8” would be inputted as “209*120*12*8”. Assigning a Local IP Address The IP address is the unique logical address identifying each host computer on a TCP/IP network.
5. Use the buttons on the dial pad to enter the new TFTP server address, using the * key to enter periods. Use the $(BACK key) to correct any mistakes. 6. Press the ENTER button. Updating Phone Firmware Note: If using TFTP Server Application, TFTPD32, included in the CDROM, copy the following files — tftpd32.exe and files —to your local directory; once copied, you can launch the TFTP Server application from the executable file. Obtain app_mid.bin and dsp.
5. Once the IP Phone is rebooted, all LED lights will be on. 6. The LCD screen displays [ATGN BOOT] on the first line. 7. On the second line of the LCD screen, the following messages are displayed in succession: — CHECK MEMORY (RAM checking state) — CHECK FW (Firmware checking state) — BOOTING NOW (Initialization of hardware - LCD, network, DSP, etc.) — INITIALIZING — update APP(S1-S5) 8.
Note: If more than one Alti-IP 600 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate router. Assigning NAT By default, NAT is not enabled. If you connect the Alti-IP 600 behind a NAT router, you may manually assign the NAT router’s public IP address to this field. To assign the NAT address, use the following steps: 1. Press * * 7 + ENTER button. 2. Use !/" to select Network, then press the ENTER button. 3. Scroll to Enable NAT. 4.
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CHAPTER 5 Phone Functions The Alti-IP 600 provides a broad range of call handling and dialing features directly on the phone and through AltiServ. The following section lists the supported telephony features, a brief description and additional configuration notes where applicable.
Hold Places an active call on hold. • When multiple Call Waiting Feature is enable at the extension, the use can put multiple incoming calls on hold and retrieve using the phone’s !/"(UP/DOWN keys) and ENTER button. • Pressing HOLD while onhook will retrieve last hold call. • Supports up to 9 hold calls. Intercom Connects you directly to the callee’s intercom after exactly one ring. • Feature does not require special configuration to work. Mute While on a call, mutes conversation.
Soft Keys Quickly performs a specified function (Busy Lamp Field, AltiServ Feature Code, Phone Setting or Speed Dial) previously configured by the System Administrator. (Soft key #6 is configured as FLASH by default. All other soft keys are set to Phone Setting by default.) • In AltiAdmin, go to Extension Configuration >Station Speed and enter the Speed Dial entries for the appropriate extension(s).
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Appendix A Specifications Network Protocols • H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Telnet Call Control Protocols • H.323 Audio Standards • Vocoder: ITU G.711 (PCM), one low bit rate (G.723.1) Keypad Features & Handset • 12 standard dialing keys: 0-9, *, # • Acoustic Echo cancellation supporting high-quality speakerphone • 6 Feature keys: Redial, Voicemail, Intercom, Conference, Transfer, Hold.
Firewall Considerations Additional Features • Remote configuration and upgrade through web browser • PPPoE Auto Redial capability • 1 RJ-11 port (FXS) for analog telephone connections (Option) • 1 RJ-11 port (FXO) for PSTN connection (Option) Dimensions • 210 x 175 x 75 mm Power • External power brick, 5VDC, 1.5A Firewall Considerations If you are using a firewall in the AltiWare OE 4.
Appendix A Client Server VoIP H.245 VoIP H.245 VoIP RTP VoIP RTP TCP UDP From 49152 to Nb VoIP ATPS VoIP ATPS 10032 Web Client AltiLink+ 10025 NetMeeting Chat 1720 plus VoIP ports described above Polycom Between 2222-2242 and 1718/1719 a. It is recommended that this be run only in an intranet. b. N=49152+ (62*number of boards)–1 Troubleshooting The following table provides the most common problems an end user may encounter.
Troubleshooting Image update failed. If setting Boot Download to YES, after the phone reboots and if the setting still says YES, the boot failed. • Check the Alti-IP 600 phone’s IP address, network, default gateway settings. • Check the network connection. • Check the TFTP server IP address and make sure the TFTP server is running. • PING from the TFTP server to the Alti-IP 600. • Check to make sure app_mid.bin and dsp.bin files exist in TFTP server directory.
Appendix A Poor voice quality. • Make sure a switch is used, rather than a hub, in the corporate LAN. • G.711 provides better voice quality. • If VoIP is set up over WAN, set priority queuing on the WAN router. • Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency. • Adjust jitter buffer to accommodate network latency. Register failed.
LCD Messages LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing Menu Configuration: Message 38 Definition conf timeout! After 2 minutes inside the configuration menu, if no action is taken, LCD will show this message and then quit the menu. conf exception! During configuration, an unknown exception occurred. Saved! The changed configuration was saved into memory.
Appendix A Alti-IP 600 Running Messages The following messages may be displayed in the LCD when running the Alti-IP 600: Message Definition AW UNREACHABLE! Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid. Or, the network connection is lost in offhook or connect state. Refer to “AltiWare is unreachable.” section of “General Troubleshooting” on page 35.
LCD Messages REGISTERING! User entered #27 to manually register the IP extension. REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP Phone is removed. IP Phone Boot Messages The following messages may be displayed in the LCD when booting the Alti-IP 600: Message 40 Definition CHECK FW Checking firmware. CHECK MEMORY Checking memory. INIT NETWORK Initializing network. LOAD FAILED Failure to load the image into memory. NETWORK FAILED.
Appendix A User Reference Basic Phone Operation * indicates an advanced mode phone feature, which is only available after registering the Alti-IP 600 with the phone server and logged in as an extension. FUNCTION KEY SEQUENCE Conference* During a call: 1) Press CONF button (this automatically selects a new line and places the other party on hold) 2) Enter target telephone number 3) When the call connects, press CONF button again OR $(BACK key) to cancel conference and return back to original party.
User Reference Mute While on a call with Speaker on: 1) Press SPKR/MUTE button. 2) To disengage mute, press SPKR/MUTE button again. Program Soft Key 1) Press * * 6, then ENTER button; scroll to desired programmable key to configure; enter appropriate digits for the speed dial number or feature code. Reboot 1) Press * * 3, then ENTER button Redial Phone is onhook 1) Press REDIAL button. 2) Use !/" to scroll to the desired entry. (! scrolls to previous entry, " scrolls to first entry.
Appendix A Voice Mail Phone is onhook 1) Press VM button 2) Enter voice mail password 3) Press VM button again or ENTER button. • The main LED light also blinks when a voice mail message is waiting. • The LCD displays the VM count (which includes only unheard messages) when onhook. Volume To adjust volume on handset/speakerphone: 1) Take phone offhook by pressing SPKR/MUTE button or lifting the handset.
User Reference AltiServ Feature Codes ## . . . . . . . . . . . . . . . . . . . . . . . ### . . . . . . . . . . . . . . . . . AltiGen Voice Mail System Quick Features #11 . . . . . . . . . . . . . . . . . . . . . . . . . . . #28 . . . . . . . . . . . . . . . . . . . . . . . . . . . Making Calls #34 . . . . . . . . . . . . . . . . . . . . . . . . . . . #35 . . . . . . . . . . . . . . . . . . . . . . . . . . . #69 . . . . . . . . . . . . . . . . . . . . . . . . . . . #77 . . . . . . . . . . .
Glossary A Alti-IP 600 - AltiGen’s H.323-compliant, business telephone that provides voice communication over an IP network. ASCII - American Standard Code for Information Interchange. B Boot - to cause the computer to start executing instructions. BPS - Bits Per Second. The number of bits transmitted per second. C configure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.
E extension number - an arbitrary number of two to five digits that matches a station to a particular user. F Firewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks. FLASH - a sudden brief signal. Activated by depressing the flash key on the telephone pad if one has been configured, or by a quick press and release of the receiver button (switch hook). FXS - Foreign Exchange Subscriber.
K keyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. Usually patterned after the QWERTY keyboard layout. This term is derived from the sequence of the first six keys in the first row of alphabetic keys. L Local address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes.
One Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk. onhook - the term used to describe a telephone in the idle state or with the receiver still resting in the base. P physical extension - is associated with a physical port and device.
subnet mask - the method used for splitting IP networks into a series of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets. System Speed Dialing - this feature allows the user to access a system wide directory of commonly called numbers that have been “condensed” into a two- or three-digit code on the telephone dial pad. T TCP/IP - Transmission Control Protocol/Internet Protocol.
workgroup pilot number - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members.
Index Index A activating IP extension 12 active logon while another handset is already logged on 17 additional features 34 address AltiGen Communications, Inc. ii AltiAdmin setup 12 AltiAdmin configuration requirements 5 AltiAdmin setup 7 AltiGen Communications phone numbers ii AltiGen Communications, Inc.
Index plug and play setup 12 power 34 IP extension activation 12 IP settings configuration 24 R K keypad features 33 known limitations 41 L LAN 33 LCD 2, 33 LCD messages 38 LED 33 local address 22 main indicator light memory 33 rebooting 17 REDIAL button 3 RELEASE button 3 remote installation DSL 15 restoring default settings 15, 17 ring tones 27 RTCP 33 RTP 33 S M 3 N NAT address 23 NAT configuration 26 navigation buttons 3 network mask 22, 26 network protocols 33 network requirements 5 network se
Index W warranty v how to get service vi X XSFR button 3 Alti-IP 600 Administration Manual 53
