User guide

Chapter 7: Auto Attendant Configuration
86 AltiWare ACC 5.2 Administration Manual
Collecting Digits
When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
• If successful, the system executes the sub-level "&" action item.
• If failed, the system executes the menu item you define as a fail over action.
To use the Collect Digits action:
1. Select the Adv. - Collect Digits action, then set the following additional
parameters:
Figure 3. Collect digits
• Text Tag—a tag name, which is critical for the following operations:
Adv. - Advanced
Call Router
When selected, the system will hand over the call to
the Advanced Call Router application through the
SDK API interface. The ACR application needs to log
in to a virtual extension with the correct password. If
the ACR application fails to connect, the system will
execute the sub-level "&" as a fail action.
Adv. -
Application
Process Control
When selected, the system will hand over the call to
the APC (Application Process Control) SDK through
an application extension as a control extension. An
SDK APC based application needs to log in to the
application extension to receive the call. If the APC
application fails to connect, the system will execute
the sub-level "&" as a fail action.
Action Description