User guide

AltiWare ACC 5.2 Administration Manual 387
TFTP server 223
tie trunk, enabling
140
tie trunks, enabling hop off
56
time display
223
toll call prefixes, setting
59
toll prefix
60
toll restrictions
54
toolbar
29
tools, AltiGen
335
Trace Collector tool
343
trace, collecting
343
traffic statistics
35
traffic statistics, resetting
333
training, technical, for system ad-
mins 376
transmitted caller ID
184
transmitted CID
184
Triton analog GS/LS trunk proper-
ties, setting 148
Triton Analog Station Board
configuration 114
Triton Analog Station Line Proper-
ties dialog box
189
Triton Resource board
113
Triton T1/E1 trunk properties, set-
ting 145
Triton T1/PRI Board
configuration 116
troubleshooting
cannot make connection 379
checking network configuration
379
checking traffic 379
loop-back test 379
poor voice quality 379
VoIP board 379
troubleshooting T1/E1 129
trunk
access code 138
attributes 140
Centrex 140
configuring recording 141
dialing scheme 139
direction of transmission 138
incoming call routing 160
location format 137
phone number 139
trunk access code vs route access
code
138, 169
trunk access, IP
47
trunk based recording
100
trunk channel, measuring Rx level
152
trunk configuration
135
Trunk Monitor Enable option
211
trunk properties
H323 tie, setting 142
Quantum 157
quantum, setting 157
SIP trunk, setting 143
SIPtie, setting 142
trunk seizure
Quantum 158
Trunk View window 32, 136
trunks
paging 139
setting attributes 138
Triton Analog trunk GS/LS prop-
erties, setting
148
Triton T1/E1 trunk properties,
setting
145
unavailable 135
using Apply To button 137
trunks, tie, enabling hop off 56
U
UDP ports 371
AltiServ behind NAT 312
UDP ports, and firewall 292
unanswered calls
248
handling 207, 275
uninstalling AltiWare 24
unusual voice mail activity notifica-
tion 199
update prompts
62
user defined #
225
users, managing VoIP domain
321
V
View menu 29
view window
call log 34
View windows 31
virtual extension
182
voice
poor quality 379
Voice File Converter 347
voice mail
configuration 75
distribution lists 78
messaging 75
mobile extension 235
setting notification 198
voice mail activity notification, un-
usual
199
voice mail activity, unusual
setting parameters for notifica-
tion
199
voice mail playing order 243, 270
voice quality
and WAN bandwidth 308
voicemail playing order 197
VoIP
codec profiles 304
VoIP bandwidth
about 300
requirements 291, 300
VoIP configuration 291
VoIP domain
adding servers 317, 319
creating multi-site 315
extension scope 322
managing users 321
rejoining a server to 320
relocating extension 326
relocating extension using #27
328
system ID and 319
VoIP menu 29
VoIP network management
299
VoIP traffic display
35
VoIP troubleshooting
379
voltage based call indicator
188
W
waiting time, callers in queue 35
WAN
bandwidth 291
router configuration 292
windows
view (boards, trunks, etc.) 31
Wink Start 157
work days, setting
49
Work/Hunt Group Converter tool
349
workgroup
adding a 263
answer handling 275
converting to hunt group 349
establishing basic attributes 263
incoming call handling 273
logging outbound calls 193
mail management 268
message notification 271
queue management 277
recording options 265
service level 35
setup 263
single call handling 276
workgroup configuration 259
workgroup queue
agent pick up call 193
workgroup status display 225
Workgroup view window
34
wrapup
34
wrap-up time, setting
193
Z
zero code suppression 120
Bell 120
GTE 120
Jam Bit 8 120