User guide

382 AltiWare ACC 5.2 Administration Manual
call handling
204, 206, 246, 273,
274
for workgroups 273
huntgroup 246
incoming 204
Call Log view window 34
call log window
34
call parking
41
call record programmable key
225
call recording
configuring 100
configuring system-wide 100
extension based recording 100
file name description 99
multiple gateways 101
personal options 185
remote shared directory 101
requirements 99
trunk based recording 100
call recording configuration 99
call reports
57
call restrictions
54, 202
call restrictions, extension
203
call routing
160
call screening
209
call waiting
distinctive 197
distinctive tones 270
multiple 206
call waiting tones
distinctive 243
call waiting, setting options 206
callback interview
279
callback number
197, 243, 270
caller ID
18
collecting 146
signal format 188
caller ID receive, on trunk 158
caller ID routing
164
business hours profile 165
holiday profile 165
caller ID verification 209
calling numbers, PRI, configuring
128
calls, blocking all outgoing
56
card logical ID
32
CDR
57
Centrex transfer
140
changing password
28
changing scope of extension
324
channel
33
channel group info
112, 132
channel information, discovering
135
channel mapping list
112
channel number
32
channel service unit, installing
129
child windows
31
CO switch
127
code
access 138
area 138
codec profile
assigning to IP addresses 306
inter-gateway, setting 307
codec profiles
setting 304
collecting caller ID and DID digits
146
collecting digits, in auto attendant
86
collecting trace
343
conference
bridge option 41
conference call
two types 281
configuration 202
audio peripheral 60
extension 181
firewall 292
huntgroup 237
IP dialing table 312
line park 255
music on hold & recorded an-
nouncements
61
out call routing 169
overhead paging 62
paging group 251
Quantum board 113
setting work days 49
system
business hours 48
call restrictions
54
extension length
43
numbering plan
42
system speed dialing 52
Triton Analog Station Board 114
Triton T1/PRI Board 116
voice mail 75
Configuration Reader tool 348
configure
firewall 292
network for VoIP 291
WAN router 292
configuring
distribution lists 78
confirm callback number 197, 243,
270
connection difficulty
379
copy from
IP phone 226
Country 40
cross talk, test tool
336
CSU installation
129
CT-Bus clock master, and T1/E1
Clocking 121
CT-Bus clock, setting
70
CT-Bus mode, setting
69
CT-Bus test tool 336
cumulative IP traffic statistics
332
Current Resource Statistics win-
dow, missing IP resource 380
current traffic statistics
refresh interval 36
D
data
backup 337
restore 337
dedicated mobile trunk, setting 232
default password for AltiWare Ad-
min 27
default routes, outcall routing
172
defining
network 309
desktop 28
detaching a gateway
71
diagnosing tools
335
Diagnostic menu
29
dialed digit translator
44
dialing
overlap 139
dialing 9 twice, preventing 140
dialing delay
145
dialing delay, resolving
178
dialing pattern tips, example
176
dialing pattern tips, out call routing
175
dialing patterns, out call routing
173
dialing scheme
trunk 139
dialing, en-bloc 139
DID
157
collecting 146
DID number
extension 184, 239, 264
display workgroup status
IP phone 225
distinctive call waiting 197
distinctive call waiting tones
243,
270
distinctive ringing
41
distribution lists
78
distribution lists, creating
78
DNIS
and language setting 97
DNIS routing 165
business hours profile 167
holiday profile 167
do not disturb, setting 206
domain, VoIP
adding servers 317, 319
creating multi-site 315
extension scope 322
managing users 321