User guide

Chapter 2: AltiWare Requirements
AltiWare ACC 5.2 Administration Manual 23
• Software license key—A 20-digit key located on the front of the End User License
Agreement. The following table lists all licenses used in AltiWare 5.2.
AltiWare Licenses
The following licenses are available:
Table 1. AltiWare ACC/ACM 5.2 License Summary
Installing AltiWare
For detailed instructions on installing and upgrading AltiWare, AltiGen Dealers should
refer to “5.2 Upgrade Guidelines” in the Knowledge Base, available from the AltiGen
Dealer Web Site, at https://dealer.altigen.com.
License Type License Model
Station License Per activated extension
AltiContact Manager (ACM) Per system
ACM Agent Seat Per concurrent login
(Single agent logged into multiple WGs will only
take one license)
AltiServ Contact Center (ACC) Per system
ACC Agent Seat Per concurrent login
(Single agent logged into multiple WGs will only
take one license)
AltiView Per concurrent login
AltiConsole Per concurrent login
AltiAgent Per concurrent login
AltiSupervisor Per concurrent login
IPTalk Per concurrent login
SIP Trunk Per activated SIP trunk
3rd Party SIP Device Per seat registering as an IP extension (non-
concurrent)
AltiEnterprise Per server license
AltiGateway Expansion Per gateway
Dedicated Recording Seat
License
Per seat assigned to record to a centralized
folder, and per trunk port with recording enabled
Concurrent Recording Session
License
Per session
Multilingual Per system
Advanced Call Router Per system
AltiReport Per system
VRManager Per system
SDK Connection Session Per session
Trunk Control APC SDK Per session