User guide

Chapter 1: Overview
8 AltiWare ACC 5.2 Administration Manual
• Ability to manage Activity greetings
• Ability to transfer or conference by clicking in Speed Dial or Monitor lists
• When user clicks Delete All in call history, confirmation is required
• AltiView/AltiAgent users can assign an account code to a call without putting the
caller on hold. (Release 5.2)
IPTalk Enhancements
• IPTalk uses SIP protocol
• Supports IPTalk behind NAT
• Dial pad transmits DTMF to server when using IPTalk
• User can select different ringing and voice devices
AltiAgent
• User receives indication when calls are in the workgroup queue
• User has the ability to manage the workgroup voice mail box
• Workgroup voice mail indicator added
• DNIS field added to Queue monitor window
• A red light blinks when "Not Ready" is displayed
• AltiView/AltiAgent users can assign an account code to a call without putting the
caller on hold. (Release 5.2)
AltiSupervisor
• Agent SKL (Skill Level) field added to the Agent Monitor screen
• SKLR (Skill Level Requirement) added to the Workgroup Queue screen
• Coaching is supported, in addition to Barge-in and Silent Monitoring
AltiConsole
• Call recording can be enabled from AltiConsole
• Enhance Park and Page operation
IP Phone New Features and Enhancements
(IP600, IP710, IP705)
• Supports SIP protocol through firmware upgrade
• Supports "Flash" and "Pause" in speed dial in the programmable keys. It can be
configured only from AltiWare Administrator.
• Network status display added for troubleshooting purposes
• IP phone password is updated by the system when the user changes voice mail
password
• IP 705/710 phone only: Using a programmable key (configured from AltiWare
Administrator or the IP phone), the IP phone user can see the following information
for a global extension in the VoIP domain: line state (idle, busy, ring, error),
extension status (DND), and activity (presence). For display only; user cannot
answer calls for the global extension. (Release 5.2)