User guide

Chapter 1: Overview
6 AltiWare ACC 5.2 Administration Manual
Capacity Improvements
PBX Capacity
• Maximum 400 extensions (IP and analog extensions)
• Maximum 256 MobileExt ports per system (in addition to 400 IP and analog
extensions)
• Maximum 200 AltiView/AltiAgent sessions
• Maximum 20 AltiConsole sessions
• Maximum 20 AltiSupervisor sessions
Call Center Capacity
• Maximum configurable agents per workgroup - 512
• Maximum active login agents per workgroup - 256
• Total configured agents per system including all workgroups - 1280
• Total agents seats (License/Head) per system - 256
Voice Processing New Features and Enhancements
• Multi-lingual support
• Ability to select a custom file name in the phrase management menu
• Adjustable System Phrase for System Park
PBX New Features and Enhancements
• Recording to a centralized location (Release 5.2)
• Meet-Me Conference
• MobileExt Enhancements:
– Trunk property is dynamically changed between regular trunk and MobileTrunk,
eliminating the requirement to dedicate a trunk for MobileTrunk use and the need
to segment T1/PRI span.
– Soft On-hook/Off-hook for MobileExt user - This feature eliminates the need to dial
back into the system to get a dial tone after terminating or transferring the current
call. When the user presses * * , the system simulates On-Hook/Off-Hook and
plays a dial tone to the MobileExt user after the user terminates the existing call
or transfers a call.
– Option for MobileExt user to press any digit to connect to call - This delay-
answering option gives the MobileExt user more time to decide whether to connect
to a call or not.
• Ability to mute conferencing party during regular conference - When an extension
user initiates a conference, he can mute a conference party from AltiView/AltiAgent.
• Configuration for an IP extension to fallback to a mobile extension
• Voice mail added as a Line Park exit option
• IP phone does not ring when a call is parked by user
• Music on Hold .wav File - Windows .wav format [8K/sec 8bit Mu-law only] can be
used as the Music-on-Hold file. (Release 5.1 Update 1)