User guide

AltiWare ACC 5.2 Administration Manual 1
About This Manual
This guide is designed for dealers, administrators, and technicians who are responsible
for installation, configuration, and administration of an AltiWare AltiContact Center
(ACC) system.
Another manual, the AltiServ User Guide, covers the AltiWare ACC end user features and
functions such as call handling and voice mail.
Related Publications
Related publications include:
• Hardware Telephony Manual
• AltiView Manual
• AltiAgent Manual
• AltiSupervisor Manual
• AltiConsole Manual
• CDR Manual
• Alti-IP 600 Administration Manual
• IP 710 User Manual
• IP 705 User Manual