User guide

Call States
AltiView 4.0 User Guide 11
Getting Started
Call States
Center applications all report the status of calls. A list of the states includes
the following:
AA - the call is being transferred to an Auto Attendant.
Busy - callee is busy or not available
Call Pending - the call is placed into a workgroup queue
Conference - the call is in conference
Connect - the call is connected
Dial Tone - a dial tone is present, AltiView is ready to dial out.
Error - receipt of an error tone
Hold - the call is on hold.
Hold Pending - the call is being transferred or conferenced.
Idle - the extension is not in use.
Music on Hold - an extension user placed the call on hold to take
another call
Park - the call is parked
Play - Playing voice mail
Proceeding - the outgoing call is in progress
Record - Recording an introductory message
Ringback - Caller receives this state while callee is ringing
Ringing - there is an incoming call
Voice mail - the call is in voice mail