Specifications

54 AltiClient Manual
In the drop down list under Use Database, select the database you want to
use. You have these additional options:
• Select the For Screen Pop check box to have a database contact
window pop up when you receive a call from someone for whom you
have a record in the database contact directory.
• Select the For Dial-by-Name check box enable access to the names in
the database directory when you dial. With this option enabled, the
names and their associated numbers in your Outlook, ACT!, or
GoldMine® directory are added to the contact list in the dial pad
window.
• Select the Update database check box to refresh the data AltiClient
accesses from the database.
• If you select Outlook, AltiWare will load all the subfolders and data in
your main Contacts folder, which will take a few moments. Once the
data is loaded, you can close the Configuration window, reopen it, and
click the Select Folder button that now appears to choose which
Contacts subfolders you want to use.
• Country Code - for international use. Enter the country code of the
local AltiAgent user; US country code is “i”. This field helps to
convert the standard international phone numbers used in Outlook to
correct digit strings for AltiWare.
Advanced Options for Web-based and Workgroup Calls
This option is available if you are logged in as a workgroup agent but not
as a desktop user. Click the Advanced button to select advanced options.