Specifications

46 AltiClient Manual
—intheForward All Calls (FWD) state
—intheDo Not Disturb (DND) state
—inwait after a call
• For an agent’s outbound workgroup call to another agent in the
workgroup, the Caller ID field (see Figure 6) will show the direction
of the call (=> means an outgoing call, <= means an incoming call)
and the caller ID of the incoming caller/outgoing call.
Figure 6. Caller ID field
•Foroutgoing workgroup calls, the Caller ID field additionally shows
the calling agent’s workgroup number in parentheses.
•Forincoming workgroup calls, the Caller ID field additionally shows
the workgroup number receiving the call in parentheses.
Example: For =>562(WG422),thisisanoutgoingcallwhere562 is
the target extension and WG422 is the workgroup number that
Extension 129 (the caller) is a member of; for <=129(WG562),thisis
an incoming call where 129 is the incoming call’s extension and
WG562 is the workgroup number of the member (Extension 566)
receiving the call.
To change views and print data:
Click the workgroup pilot extension tab at the bottom of the panel to view
data for agents in another workgroup.
Click Print to print the current window data.