Specifications

ii AltiClient Manual
WorkgroupLogin .....................................16
LoggingOutorChangingWorkgroups.....................16
AbouttheMainWindow................................17
CallHandling.........................................18
Dialing............................................18
PlacingCallsonHold.................................21
Using Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
TransferringCalls....................................22
ConferencingCalls...................................24
RecordingCalls .......................................26
UsingAccountCodes.................................29
AltiAgent Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
SettingStatustoReadyorNotReady....................30
Viewing,Sharing,orPushingData......................30
Monitoring...........................................32
ChoosingWorkgroupstoMonitor.......................32
ViewingtheCallHistory..............................34
ViewingWorkgroupStatistics..........................35
ViewingQueues.....................................36
Using ActiveX Control with Third Party Applications . . . . . . . . . 37
CHAPTER 4
Using AltiClient as a Supervisor ......................39
LoggingIn ...........................................39
ViewingGroupStatistics................................41
ViewingAgentStatistics ................................43
ViewingaHistoryofAgentActivity.....................44
ViewingAgentCurrentStatus............................45
Monitoring—ListeninginandBargingIn...................47
OperationNotes.......................................49
CHAPTER 5
ConfiguringYourStationSettings ....................51
ApplyButtonandOKButton...........................51
Default Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52