Specifications

AltiClient Manual 27
Using AltiAgent
• Record on demand to agent VM
Figure 12. Centralized Workgroup Recording Field (General Page of Workgroup
Configuration)
Playback of recorded calls requires a third-party message management
tool.
Note: When voice recording is enabled at both the extension and
workgroup level, the workgroup voice recording settings override
extension voice recording settings.
All Calls Recorded (AltiContact Manager only)
When the extension is set to have all calls recorded (to a central location),
any time the AltiAgent user answers a call, the call will be recorded. This
is indicated by a small, red cassette tape icon in the top right AltiAgent
window.
Figure 13. All Calls Recorded Icon
WARNING!
Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with all
applicable laws.