Specifications

MaxSupervisor Manual 31
Using MaxSupervisor
2. Choose Start Recording. If the Insert Recording Tone option is set,
both parties will hear a beep when the recording begins.
Note: After a supervisor clicks on the Start Recording command to
record an agent’s conversation, a recording icon is displayed in
the Record column. The display remains until the call is
finished or when the supervisor stops recording the call.
3. To pause recording, right-click on the conversation and choose Pause
Recording.
4. To end recording, right-click on the conversation and choose Stop
Recording. If your system records to a centralized location, contact
your administrator for access. If the system is set to save the recording
to your voice mail, you can listen to the recording through the AltiGen
Voice Mail System.
Forced Agent Login/Logout
The supervisor can log in or log out one or all agents from a workgroup
from the Agent State tab in MaxSupervisor.
• To log an agent out of a workgroup, right-click on a workgroup row
and choose Log Out This Agent.
• To log out all agents, right-click on a workgroup row and choose Log
Out All Agents.
• To log all agents in to a workgroup, right-click on a workgroup row
and choose Log In All Agents.