Specifications

MaxSupervisor Manual 23
Using MaxSupervisor
Viewing Group Statistics
The Group Statistics tab displays (in both tabular and graph formats) real
time workgroup activity and performance since midnight, and a summary
of agent data. The statistics displayed are for workgroup calls only.
You can select the data you want to see graphed from the drop-down list
below the graph. You can select a time interval for the graph also:
15 minutes, 30 minutes, 1 hour.
Workgroup statistics are reset every night at midnight.
Most of the statistics are self-explanatory. The following table details each
one:
Click the panel border and drag left
or right to resize the panels