Specifications

22 AltiView Manual
Redialing
To redial the last number called, click the Redial button.
Placing Calls on Hold
During a phone call, click the Hold button in the AltiView main window.
The state of the call is changed from connected to a hold state and you will
hear the dial tone.
Figure 10. Call on Hold
In the row displaying the call, the State column shows the call on hold.
Click the Hold state cell to release the hold and reconnect the call.
Note: When a call is put on hold automatically by the system (to queue),
the system will ring the user after two minutes, if the call is still on
hold.
Using Call Waiting
During a call, you may hear a beep indicating that you have another
incoming call. To answer the call:
1. Click the Calls tab on the AltiView main window to view the directory
of current calls.
2. Find and click the row displaying the incoming call.
This places the current call on hold and connects the incoming call.
3. When you are finished, click the Hold state cell for the call on hold to
reconnect.
Transferring Calls
AltiAgent supports both supervised transfer, in which you confirm the
transfer, and blind transfer.