Specifications

Liability & Warranty
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AltiWare OE 4.0 Getting Started Manual
3. Shipping, installation, set-up and removal service charges.
How to Get Service
End user customers should contact your Authorized AltiGen Dealer for
service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to your AltiGen
distributor or to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and
can be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an
RMA form (See Appendix D in the System Administration Manual) to
510-252-9738, attention to Customer Service. AltiGen reserves the
right to refuse return of any material that does not have an RMA
number. The
RMA number should be clearly marked on the
outside of the box
in which the material is being returned. Please see
the example
below:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen
Communications, Inc. directly at 1-888-ALTIGEN (258-4436) or
via e-mail at [e-mail].