AltiWare™ OE Release 4.0 Getting Started Manual Revised 09/2000 4403-0003-4.
WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc.
Table of Contents Contents Liability & Warranty Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii FCC and Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . vii Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Service Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Heat Factor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AltiGen Board Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Functional Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AltiGen Board Installation. . . . . . . .
Table of Contents Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Stop the AltiGen Switching Service . . . . . . . . . . . . . . . . . . . . . . 33 CHAPTER 4 Initial Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 A Note About Applying Edits to One or Multiple Objects . . . . . 35 Extension and Workgroup Configuration . . . . . . . . . . . . . .
Table of Contents Readers Comment Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 vi AltiWare OE 4.
Liability & Warranty Liability & Warranty Limitation of Liability Except for personal injury, direct damages to tangible personal property proximately caused by AltiGen products and liability otherwise expressly assumed in a written agreement signed by AltiGen, the liability of AltiGen, its affiliates, suppliers, and authorized resellers for any claims, losses, damages, or expenses from any cause whatsoever (including acts of omission of third parties), regardless of the form of action, whether in contract
Liability & Warranty FCC Requirements 1. The Federal Communications Commission (FCC) has established Rules which permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin phones. 2. If this device is malfunctioning, it may also be causing harm to the telephone network; this device should be disconnected until the source of the problem can be determined and until repair has been made.
Liability & Warranty Equipment Attachment Limitations - Industry Canada NOTICE: The Canadian Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Liability & Warranty Port Identification, Facility Interface and Service Order Codes The following tables list the manufacturer’s network interface port designations., Facility Interface Codes (FIC), Ringer Equivalence Number (REN) or Service Codes and the network jacks for the required facilities. The facility interface and service order codes are with reference to the codes specified in Table 5 of Appendix D of FCC Form 730 Application Guide of January 1998. 1.
Liability & Warranty Disruption of Network If the Triton T1/PRI disrupts the telephone network, the telephone company can discontinue your service temporarily. If possible, the telephone company will notify you in advance. If advance notice is not practical, they will notify you as soon as possible. You are also informed of your right to file a complaint with the FCC.
Liability & Warranty Safety The following information is included in this publication for the use and safety of installation and maintenance personnel. Important Safety Instructions • Read all of the instructions before attempting to operate the equipment and before connecting the power supply. • Always follow basic safety precautions to reduce the risk of fire, electrical shock and injury to persons.
Liability & Warranty • Find the switch to power off the cabinet. Read the posted instructions. • Ensure that equipment can not be powered from another source or controlled from a different circuit breaker or disconnecting switch. • When a procedure requires that you power off the system: — Lock the wall box-switch in the off position. — Attach a DO NOT OPERATE tag to the wall box-switch. • Never assume that the power is turned off. Always check to ensure that a circuit does not have power.
Liability & Warranty UL Regulatory Safety Requirements Host Computer 1. Model AltiGen/AltiServ apparatus is approved for connection to Telecommunications Systems specified in these instructions for use subject to the conditions set out in them. Any other usage will INVALIDATE this approval. 2. The host machine shall be “CE” marked, with the internal ISA and PCI slots operating at SELV in accordance with EN60950, 1992, issue 2, +A4. 3. This apparatus MUST be professionally installed. 4.
Liability & Warranty doubt, seek advice from a competent engineer before installing other adapters into the host machine.
Liability & Warranty d. ALTI-DID0408UD 4. AltiGen Triton cards a. ALTI-TTAS-12 b. ALTI-TTIP-4 c. ALTI-TTIP-8 d. ALTI-TTT1 e. ALTI-TTRS-12 Operating Software Provided by AltiGen: AltiWare OE Rev. 4.0 or above. Power Fail In the event of a power fail, the first telephone extension on each card (except for the CD0012UD) is connected directly to the first exchange line, thus permitting access to dial the emergency services.
Liability & Warranty internal materials of flammability class or lower by at least 25 mm of air Class V-1 or better. Also, the card must be separated from openings in the top or sides of the enclosure by at least 25 mm of air or by a barrier of flammability Class V-1 or better unless the openings comply with one of the following: — not exceed 5 mm in any direction, or — not exceed 1 mm in width, regardless of length 3.
Liability & Warranty UL Hardware Preparation Prepare the hardware as follows ensuring that the relevant manufacturer’s installation instructions are complied with. If you have doubts about any of these, call your supplier. 1. This apparatus must be professionally installed. 2. Select a “CE” computer chassis according to the Safety Requirements above, ensuring that it has an external marked earth point. 3. The host machine ISA bus pins B1, B10 or B13 MUST be tested to ensure that there is less than 0.
Liability & Warranty Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.
Liability & Warranty 3. Shipping, installation, set-up and removal service charges. How to Get Service End user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service: 1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc. All materials being returned to AltiGen must have an associated RMA number.
Liability & Warranty Effect of State Law This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you. Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A.
Liability & Warranty xxii AltiWare OE 4.
Preface Preface: About this Manual This guide describes how to set up and configure the AltiServ system for the first time or for upgrading from a previous version of AltiWare OE. Target Audience This guide is designed for the dealers, administrators and technicians that are responsible for installation, configuration, and administration of the AltiServ system.
Preface Related Publications Related publications include: • AltiWare OE System Administration Manual • AltiServ User Guide • AltiConsole User Guide • Informal Call Center Manual • AltiView User Guide • AltiAgent User Guide • AltiSupervisor User Guide xxiv AltiWare OE 4.
System Requirements System and Hardware Requirements System Requirements AltiServ hardware requirements depend on the number of extensions (lines) and trunks your site requires. Refer to Table 2 on page 3 for AltiServ platform selection.
System and Hardware Requirements You can download Service Pack 6a from the Microsoft web site at http://www.microsoft.com/ntserver/nts/downloads/recommended/ SP6. • Microsoft Internet Information Services (ver. 5 or higher for NT, ver. 3 or higher for Windows 2000)—web server software that is supplied with Windows—must be installed prior to installing AltiWare. This is necessary so that AltiReach, the web-based call handling application, can run.
System Requirements "#$%& ' 12V Requirement 5V Requirement Hard Disk Controller Available Memory CPU Type Power Supply System Selection Guidelines Number of Quantum or Triton Boards per System Table 2. ! ( ! "#$%& ' ( *+% ' % + ,+ "#$ & &# & ( - ! *+% ' .
System and Hardware Requirements Uninterruptible Power Supply (UPS) Using a UPS prevents power fluctuations and surges on power sources from utilities. Windows NT files can be corrupted as a result of power failure or improper system shutdown. Caution! Corrupted files may not be repairable and may require reinstallation of Windows NT and AltiWare.
System Requirements Table 4. AltiGen Board Operating Environmentals Description Specification Operating Temperature 0° to + 50° C Storage Temperature -20° to +70° C Relative Humidity 10% to 80% non-condensing Heat Factor Internal system temperature must not exceed the specified operating temperature. If more than two AltiGen telephony boards are installed in the system, then additional cooling fans are suggested.
System and Hardware Requirements AltiGen Board Specifications AltiGen telephony boards are installed into the AltiServ motherboard expansion slots or can be used individually as a third-party developer application platform. To obtain maximum performance reliability and long-term, fault-free operation, you must maintain power and environmental conditions specified in this section.
System Requirements The Triton VoIP telephony board has the following functional characteristics: • MVIP-90 Compatible • 256 Port Full-Duplex Switch Matrix • Jumper Free Configuration • PCI Bus Triton T1/PRI Board The Triton T1/PRI telephony board, which supports either T1 or PRI through software configuration, has the following functional characteristics: • MVIP Compatible • 256 Port Non-Blocking Switch Matrix • Jumper Free Configuration • PCI Bus Triton Resource Board The Triton Resource
System and Hardware Requirements AltiGen Board Options Table 5 lists the available AltiGen telephony board modules. This selection allows you to optimize your system based on the trunk/extension mix required at your site. Table 5.
System Requirements AltiWare OE 4.0 station licenses can be obtained singly or in combination depending on the number of physical extensions or stations. Customers purchase one or more of these packages for the desired capacity of physical extensions. Table 6. Software Licensing Options Software Model Number # of Stations License OE 4.0 ALTI-OELIC-008 8 stations license OE 4.0 ALTI-OELIC-016 16 stations license OE 4.0 ALTI-OELIC-024 24 stations license OE 4.
System and Hardware Requirements Table 7. Simultaneous Session Licenses Software Model Number # of Stations License OE 4.0 ALTI-SL004 4 session license OE 4.0 ALTI-SL008 8 session license OE 4.0 ALTI-SL016 16 session license OE 4.0 ALTI-SL024 24 session license OE 4.0 ALTI-SL032 32 session license OE 4.0 ALTI-SL048 48 session license 10 AltiWare OE 4.
AltiWare as an NT Service CHAPTER 2 Software Installation • AltiWare OE - contains the AltiWare Administrator as well as the switching service, SMTP/POP3 server, messaging agent, Exchange integration, AltiBackup that can be installed on any Windows NT Server with Service Pack 6a (or higher) or on Window 2000 Server on the LAN to control the AltiServ system(s).
Software Installation Preparing to Install AltiWare OE The following is a step-by-step procedure for installing or upgrading the AltiWare OE software from the AltiWare OE Release 4.0 CD-ROM. It should take about 15 to 20 minutes to install the AltiWare OE software program. Before you begin installation, however, please note the following: • NT Service Pack 6a. In a Windows NT environment, Service Pack 6a (or higher) is required and must be installed before AltiWare OE 4.0 can be installed or upgraded.
Preparing to Install AltiWare OE Firewall Considerations If you are using a firewall in the AltiWare OE 4.
Software Installation Installing AltiWare OE on Windows 2000 • AltiWare OE supports the Windows 2000 Server platform. Earlier software releases must be upgraded to OE 3.5A or OE 4.0 to work with the Windows 2000 Server platform. • If installing AltiWare OE for the first time and wish to use the software with Windows 2000, you must already be running Windows 2000 server prior to the AltiWare software installation.
AltiWare OE - Upgrading Follow the instructions on the AltiWare installation wizard to complete the file setup. 7. After installation, you must shut down and reboot the computer in order to activate the installed AltiWare Services. 8. Create the Windows NT or Windows 2000 Emergency Repair Disk. Refer to “Windows Emergency Repair Disk” on page17. AltiWare OE - Upgrading Before you begin, you’ll need to have at hand the 20-digit software license key located on the back of the End User License Agreement.
Software Installation Option: Shutting Down Switching as a Windows 2000 / NT Service Optionally, if you’re not running AltiAdmin, you can shut down the services using Windows 2000 / NT Services. 1. Do one of the following: - On the Windows 2000 desktop, select Start Administrative Tools Services. Programs - On the NT desktop, Open the Control Panel and double-click Services. 2. Highlight AltiGen Switching Service COM Server. 3. Stop the service.
Windows Emergency Repair Disk Capacity Upgrade Procedures To increase the number of physical extensions, follow these steps: 1. Insert the AltiWare OE CD into the CD drive. 2. Run the SETUP.EXE in the AltiWare OE folder to run the setup program. 3. Select the Upgrade Port License option and click OK to open an AltiWare OE Setup window. 4. Enter the 20-digit software license key located on the End User License Agreement shipped with your upgrade package and click Next. 5.
Software Installation Installing AltiAdmin on Remote Systems AltiAdmin contains the AltiWare Administrator application that can be installed on any Windows NT Server or Workstation 4.0 system with Service Pack 6a (or higher), or Windows 2000 and a network connection. AltiAdmin does not support Windows 95 or Windows 98.
Shutting Down AltiServ when Changing or Adding Hardware Running AltiWare Administrator To run AltiWare Administrator, Choose Programs from the Windows NT Start button and click on AltiWare Administrator in the AltiWare or AltiAdmin folder. 2. If you are opening AltiAdmin, enter the server name when prompted. If you are logging into AltiAdmin at a remote site to administer AltiServ over the Internet, enter the IP address (e.g. 100.100.100.100) of the AltiServ system when prompted for the server name.
Software Installation Transferring the AltiServ to Another Server Chassis If you transfer the AltiServ system to another platform—for example, to upgrade or expand your system or for other reasons—you need to backup the database, move the telephony boards, install the AltiWare software, and restore the database to the new platform. The new platform should have access via a LAN to the system to which you backed up the files from the old platform. To transfer the system to another platform: 1.
AltiWare Uninstall AltiWare Uninstall In the event that the auxiliary services were not stopped, please stop them one at a time using the Start Administrative Programs Tools Services applet. Then launch the Uninstall program by clicking the Uninstall AltiWare OE icon in the AltiWare program folder. Downgrade Procedure To downgrade, you must have been running the earlier version prior to the 4.0 installation. To download to OE 3.5, you must have been running OE 3.5 prior to the 4.0 installation.
Software Installation 6. Shut down Windows NT and power down the computer. 7. Remove Triton Analog Station boards, Triton Resource Boards, and 8-Port Triton IP boards. 8. Put the previously removed older Quantum/Triton boards back into the computer. 9. Reboot the computer. 10. Reinstall Restore OE 3.5A and the 3.5 version of other client/server programs such as AltiView, AltiConsole, AltiAdmin, and CDR Search. 11. Reboot the computer. 12. Login to AltiAdmin to restore AltiWare OE 3.
AltiAdmin: the AltiWare Administrator CHAPTER 3 Getting Around AltiAdmin AltiAdmin: the AltiWare Administrator This chapter describes how to configure and administer the AltiServ system using the AltiWare Administrator system application software. AltiAdmin can be used at the AltiServ system or on any other system on the LAN for remote maintenance. On a remote Windows NT or Windows 2000 client system on the LAN, AltiAdmin allows control of one or more AltiServ systems.
Getting Around AltiAdmin The AltiWare Administrator Main Window Once you run the AltiWare Administrator, the first window you see is the AltiWare Administrator main window. Figure 1. AltiWare Administrator main window At the top you see the Main Menu bar and below that, the Quick Access Toolbar. At the bottom is a status bar that contains information on the current runtime status. The main window contains separate child windows, or different views of the system.
Quick Access Toolbar Opens windows to work with boards, trunks, extensions, out call routing, Auto Attendant, MVIP clock, audio peripheral, and Quantum Board channels. • Reports—system Status and Traffic Statistics System Summary, System Log, and IP Traffic Statistics. • Diagnostic—reserved for use by authorized technical personnel • View—show or hide AltiAdmin desktop elements Show or hide the various windows, the toolbar and status bar.
Getting Around AltiAdmin Auto Attendant Select icon: opens the Auto Attendant Select window, the same function as Management Auto Attendant Select…. System Summary icon: opens the System Summary window, the same function as Report System Summary…. System Log icon: opens the System Log window, the same function as Report System Log…. System Help icon: opens the on-line help system main window, the same function as Help Help….
The View Windows The View Windows As noted in the discussion on page 24, the AltiAdmin main window hosts a number of child windows, which are called view windows in AltiWare because they provide various views into the internal system setup and active status. Boards View Window Figure 3.
Getting Around AltiAdmin Extension View Window Here’s an example of an Extension View window, which displays the status of all assigned extensions. Figure 4. Extension View window The radio button to the left of each extension number is green when the extension is idle, and red when the extension is not ready or in use.The location number (i.e. 01:04) identifies the card ID and port (channel) number on the board. For example, in location 01:04, the card ID is 1 and the port number is 4.
The View Windows Trunk View Window Here’s an example of the Trunk View window, which displays the status of all assigned trunks. Getting Around AltiAdmin Figure 5. Trunk View Window The radio button to the left of each trunk location is green when the trunk is idle, and red when the extension is not ready or in use. The location format is slot:channel—for example, channel 3 on the board in slot 9 is location 09:03.
Getting Around AltiAdmin WorkGroup View Window Here’s an example of the WorkGroup View window, displaying data and statistics for workgroups: Figure 6.
The View Windows Call Log View Window Here’s an example of the Call Log View window, which displays the line and trunk traffic history. Getting Around AltiAdmin Figure 7. Call Log View window The window displays, for the last 30 calls, the caller line or number, the callee, the starting time in 24 hour format and the length of the call. You can select calls and click the Print button to print the selected log entries for the call. You can click the Clear button to clear the window of all data.
Getting Around AltiAdmin IP Trunk Current Traffic Statistics Window Here’s an example of the IP Trunk Current Traffic Statistics window. Figure 8. IP Trunk Current Traffic Statistics window The information you see, which is for currently active calls, is as follows.
Logging in for the First Time Logging in for the First Time To access AltiWare functions to configure and administer the AltiServ system, you must first log in as an administrator. The first time you log in, use the system default password, “22222”. To ensure system security, change the system password as soon as possible. See “Changing the Password” below. Logging In and Out To log out, click the Logout icon (second icon from the left of the toolbar), or select Logout from the Services menu.
Getting Around AltiAdmin 34 AltiWare OE 4.
CHAPTER 4 Initial Configuration After installing AltiServ and AltiAdmin, the next step in getting started, is to set up an initial configuration for the system—a minimum configuration needed to run the system. You need to configure certain parameters for the System, Trunks, Extensions, and Auto Attendant to bring the AltiServ to a fully functional level of operation. The detailed AltiWare configuration is the subject of the AltiWare System Administration Guide.
Initial Configuration Extension and Workgroup Configuration While there is no required order for initial setup, the order presented here is recommended for efficiency. For example, if you set up extensions and workgroups first, you’ll already have these settings available to use in subsequent setup such as assigning the operator extension in System Configuration or making in-call assignments for trunks. 1. Note the discussion about editing extension options on page 35.
System Configuration System Configuration In the AltiWare Administrator, select Management Configuration…. and follow these steps: System 1. In the General tab window, set the Manager extension, Operator extension or workgroup, System Home Area Code, and Country. 2. Assign First Digit functions on the Number Plan tab window. If you’re using an out call routing scheme, assign at least one digit— normally 8—to Route Access. 3. Indicate your hours of business on the Business Hours tab window. 4.
Initial Configuration Audio Peripheral Configuration While the Auto Attendant provides the menus, the audio Peripheral can provide music-on-hold, starting prompts and update prompts for callers who are on hold. In order to use music-on-hold, a Quantum or Triton Analog Station board must have the audio Peripheral equipment attached. In the AltiWare Administrator, select Management Auto Peripheral….
Setting Up DID/DNIS To use out call routing, you must set up an access digit in the System Configuration Numbering Plan, as noted under “System Configuration” on page 37. See the Out Call Routing chapter of the System Administration Manual for a more detailed explanation. Setting Up DID/DNIS To setup DNIS (Dialed Number Identification Service) or DID (Direct Inward Dialing), follow the steps below: 1.
Initial Configuration See the System Configuration chapter of the System Administration Manual for a more detailed explanation of DNIS setup. Using Professionally Recorded Greetings Professionally recorded greetings can be used with the AltiServ. AltiGen highly recommends using the Worldly Voices (800-2VOICES) recording studio. 1. Submit your prompt script and prompt number(s) between 0299 to 0999 to the recording studio.
T1/PRI for AltiWare OE CHAPTER 5 T1/PRI Configuration This chapter defines the following: • T1 and PRI option for AltiWare OE • the Triton T1/PRI board • T1 service parameters • CSU/DSU requirements • PRI service parameters • Troubleshooting For information on how to configure the Triton T1/PRI board and trunks, please refer to Board Configuration and Trunk Configuration chapters of the System Administration Manual.
T1/PRI Configuration For information on how to install Triton T1/PRI boards, please refer to the Triton Board Quick Installation Guide, which is provided with every board package. Service Parameters for T1 To subscribe to T1 service, certain parameters are required to establish service. The information provided below identifies the recommended and supported parameters for T1 service.
Service Parameters for T1 Line Coding: - Alternate Mark Inversion (AMI) - B8ZS (recommended) DNIS, Caller ID - DTMF (Dual Tone Multi-Frequency) Physical Termination - RJ-48X or RJ-48C Wire: 4 wires 800 Service: you decide Termination Impedance - 100 ohms Type of Registered Services Provided BN 1.544 Mbps SF without power DN 1.544 Mbps SF B8ZS without power 1KN 1.544 Mbps ANSI ESF without power 1SN 1.544 Mbps ANSI ESK, B8ZS without power (recommended) Service Order Code SOC 6.0P AS.
T1/PRI Configuration Service Parameters for PRI To subscribe to PRI service, certain parameters are required to establish service. The information provided below identifies the recommended and supported parameters for PRI service. PRI Service Request Information When ordering PRI service, provide the following service request information: Equipment Information Product Manufacturer - AltiGen Communications, Inc.
Troubleshooting - Common Symptoms Note: AltiServ can configure any channel in a PRI span to be the D channel. The default setting is the last channel. Every span should select a D channel within the span. OE 3.5A (and higher) does not support shared D channel (NFAS) or back up D channel.
T1/PRI Configuration Figure 9. Triton T1 Configuration window Several diagnostic tools are available that can help troubleshoot these situations, such as a T1 watcher (“T-Berd”) or a multimeter. For more information, check the Communication Technology Corp. web site at www.commtech.com. 46 AltiWare OE 4.
Voice over IP for AltiWare OE CHAPTER 6 VoIP Setup If you want to include Voice over IP in your initial configuration, the information in this chapter provides the information you need: • Voice over IP option for OE • the Triton VoIP board • Configuration guidelines • Initial setup • Troubleshooting For information on how to configure the Triton VoIP board and trunks, please refer to Board Configuration and Trunk Configuration chapters of the System Administration Manual.
VoIP Setup Features The following features are automatically enabled during AltiWare OE installation. PCI Plug and Play Triton VoIP boards fit into standard PCI slots. Once installed, it is recognized by AltiWare OE and appears on the Boards window of AltiWare Administrator. Device Driver A kernel mode device driver is implemented for the Triton VoIP board. The device driver provides access to resources on the Triton VoIP board to applications.
Network Configuration Guidelines for VoIP • When a small data application (e.g. one FTP transfer session) is running across the same WAN as AltiWare IP, make sure bandwidth is reserved for data traffic. An example would be, if you have 64 kbps WAN link, you can run one G.723.1 session concurrently with one FTP file transfer session, provided that the router fragments each TCP packet to 500 bytes. • The Jitter Buffer should be adjusted according to the bandwidth allocated to data traffic.
VoIP Setup This allows IP’s voice and H.323 packets to pass through the firewall freely. If the firewall supports H.323 protocol, configure the firewall using H.323 instead of opening up the specific ports. • Ensure that the rules to permit IP’s H.323 traffic are at the beginning of your access filter list. This will minimize the delay of latencysensitive voice packets. This is ESPECIALLY important with long access lists and/or slow routers.
Setting Up AltiServ-to-AltiServ IP Network Figure 10. AltiServ to AltiServ Connection Follow the steps below to configure IP trunks for AltiServ-to-AltiServ tietrunk line connection: Confirm that the correct number of Triton VoIP boards are installed and connected by checking the Boards window on the Main Window of AltiWare Administrator. Refer to the section “Boards View Window” on page 27 for more details about this window. 2.
VoIP Setup This completes the AltiServ-to-AltiServ network connection. Your organization is now ready to make and receive IP trunk calls through public or private IP networks. Refer to “Dialing a Remote AltiServ” in Appendix A of the System Administration Manual for instructions on how to dial a remote AltiServ. For IP monitoring and maintenance procedures, also refer to the System Administration Manual.
Troubleshooting - Common Symptoms and Solutions Cannot Make a Connection 1. Check Network Connectivity Using “ping” 2. Check Network Firewall Settings - See “Network Configuration Guidelines for VoIP” on page 48 for more details. 3. Check IP Address of Destination System 4. Check the RTP and RTCP Settings - Make sure UDP port numbers 49152-49199 are not assigned to other applications.
VoIP Setup 54 AltiWare OE 4.
Index Index A B backup 12 database 19 bandwidth WAN 48 board Boards window 51 options 8 Board configuration 45 boards T1/PRI 41 – 46 VoIP 47 – 53 Boards view window 27 Business Hours 37 Busy Call Handling 36 Bytes Received 32 Bytes Sent 32 C Call Log view window 31 call log window 31 Call Restriction 37 call restriction 38 Caller ID 39 Capacity 36 card ID 28 change hardware 20 change password 33 changing hardware 19 changing password 33 channel 29 channel service unit 43, 45 child windows 27 – 32 client
Audio Peripheral 38 Auto Attendant 37 DNIS / DID 39 extensions, workgroups 36 firewall 49 network for VoIP 48 out call routing 38 system settings 37 T1/PRI board 41 – 46 trunks 38 VoIP board 47 – 53 WAN router 49 connection difficulty 53 cooling fan installation 5 creating NT Emergency Repair Disk 17 CSU 43, 45 CSU/DSU Requirements 43, 45 current traffic statistics refresh interval 32 D data service unit 43, 45 database backup 19 default login 33 Default Routes 38 desktop 24 device driver 53 Diagnostic men
IP trunk access code 51 appearance 53 configuration 51 IP trunk current traffic statistics screen 32 IP trunk traffic window 32 ISP 48 J jitter average 32 Jitter Buffer 49 L liability vii licenses capacity upgrades 16 extensions 9 session 9 limitations 2 location format 29 log entries 31 login default 33 first time 33 Login and Logout icons 25 login, logout 33 loop current 4 M NAT 50 navigating AltiAdmin 23 – 33 network configuration 52 multiple AltiServs 50 quality of service 48 Network Address Transla
poor voice quality 52 port 28 port specifications 48 power on-board telephony power supply 6 uninterrupted power supply 4 PRI 44 channel assignment 44 equipment information 44 service request information 44 service requirements 44 with Voice 44 PRI (see also T1, T1/PRI) professionally recorded greetings 40 prompts 37, 40 greeting and update 38 PSTN 50 Q quality of service (QoS) 48 Quantum board specifications 6 Quick Access toolbar 25 – 26 R readme.
U System Log icon 26 system password 19 system requirements 1 – 10 System Summary icon 26 T T1 V View menu 25 view window call log 31 View windows 27 – 32 voice quality 52 voice menus 37, 40 voice over IP 47 – 53 VoIP 47 – 53 VoIP troubleshooting 52 – 53 W waiting time 30 WAN bandwidth 48 router configuration 49 warranty xix how to get service xx windows view (boards, trunks, etc.
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Readers Comment Form AltiWare OE Release 4.0, Getting Started Manual Please use this form to provide comments about this publication, its organization, or the subject matter. Suggestions for improvement or enhancements to our documentation are always welcome. On a scale of 1 to 5, 1 is the lowest score and 5 is the highest score. Please complete the following questionnaire.
COMMENTS: Mail to: AltiGen Communications, Inc. 47427 Fremont Blvd. Fremont, CA 94538 Or Call us at: (510) 252 - 9712 Fax us at: (510) 252 - 9738 E-Mail us at: docs@altigen.com 62 AltiWare OE 4.
