Specifications

Records and Data Schema
CDR Manual 81
Records and
Data Schema
Table 12:EXTINFORMATION
NumInAbnToApp
WithinSLT
Number of calls abandoned to add-
on applications with wait time less
than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnToOth
ersWithinSLT
Number of all other abandoned
calls (for example, Ext/WG/
External/AA/IVR) with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInOverflow
WithinSLT
WG calls overflowed to other
target with wait time less than or
equal to Service Level Threshold
within report longerval
(QueueTime+RingTime <= SLT)
LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to an
AltiWare system in AltiWare
Administrator
LONG value: 1–100
ExtNum Extension number LONG
Type Type of the extension LONG
FirstName First name of the extension CHAR
(64)
LastName Last name of the extension CHAR
(64)
StartTime GMT timestamp when extension is
created; seconds since 01/01/1970
00:00:00. 0 means the extension has
been created for the first time. Non-
zero means actual start time.
LONG
EndTime GMT timestamp when the extension
is removed
LONG
Database
Element
Definition Type Specification