Specifications

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80 CDR Manual
NumOutHold Number of outbound WG calls that
were put on hold by agent (One call
on hold multiple times will count
just one time)
LONG
DurOutHold Duration of outbound WG calls put
on hold by agent
LONG
NumOutRecord Number of outbound WG calls that
were recorded
LONG
DurOutRecord Duration of outbound WG calls
that were recorded
LONG
NumOutXfer Count of outbound WG calls that
were transferred by agent
LONG
NumOutWrapUp Count of agent outbound WG calls
that entered wrap-up state
LONG
DurOutWrapUp Total outbound WG Wrap-up
duration
LONG
NumInAbnInQWi
thinSLT
Total number of calls hang-up in
queue with wait time less than or
equal to Service Level Threshold
within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnDuring
RingWithinSLT
Number of calls hang-up in ring (in
queue or never in queue) with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
NumInAbnVmMs
gWithinSLT
Number of calls leaving VM and
with wait time less than or equal to
Service Level Threshold within
report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnVmNo
MsgWithinSLT
Number of calls abandoned
without leaving VM and with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
Database
Element
Definition Type Specification