Specifications

Records and Data Schema
CDR Manual 79
Records and
Data Schema
DurInAbnQRing DurInAbnInQ_RingTime+DurInA
bnDuringRing_RingTime+DurIn
AbnVmMsg_RingTime+DurInAb
nVmNoMsg_RingTime+DurInAb
nToApp_RingTime+DurInAbnTo
Others_RingTime
LONG
DurInAbnQ DurInAbnInQ+DurInAbnDuringR
ing+DurInAbnVmMsg+DurInAbn
VmNoMsg+DurInAbnToApp+Du
rInAbnToOthers
LONG
NumInOverflow WG calls overflowed or redirected
to other target
LONG
DurInOverflowQ Total Queue time for overflowed
or redirected calls
LONG
DurInOverflowRi
ng
Total ring time for all overflowed
or redirected calls
LONG
NumInAnsWithin
SLT
Total calls answered with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInHold Number of inbound WG calls were
ever hold by agent (One call on
hold multiple times will count just
one time)
LONG
DurInHold Duration of inbound WG calls
were hold by agent
LONG
NumInRecord Number of inbound WG calls were
recorded
LONG
DurInRecord Duration of inbound WG calls
were recorded
LONG
NumOutConnecte
d
Number of WG outbound
connected calls
LONG
DurOutTalk Duration of outgoing WG calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
LONG
Database
Element
Definition Type Specification