Specifications

Records and Data Schema
CDR Manual 77
Records and
Data Schema
NumInAnswered Total WG inbound calls answered
by agents during interval. If a login
agent uses pick call from queue
feature in AltiAgent, this counter is
incremented. If the call is
transferred or parked, this call is
considered out of workgroup.
LONG
DurInTalk Talk duration of incoming calls
(NumInAnswered), starting from
the time an agent answered a call
until the call is disconnected,
transferred or parked
LONG
DurInAnsQ Total Queue time for answered
inbound WG calls
LONG
DurInAnsRing Total ring time for answered
inbound WG calls
LONG
NumInXfer Count of transferred incoming
workgroup calls
LONG
NumInWrapUp Number of Wrap-ups for
workgroup incoming calls
LONG
DurInWrapUp Wrap-up duration for incoming
calls
LONG
NumInAbnInQ Total number of calls hang-up in
queue
LONG
DurInAbnInQ Total queue time of calls hang-up
in queue
LONG
DurInAbnInQ_Ri
ngTime
Total ring time of calls hang-up in
queue
LONG
NumInAbnDuring
Ring
Number of calls hang-up during
ring (in queue or never in queue)
LONG
DurInAbnDuring
Ring
Total Queue time for calls hang-up
during ring
LONG
DurInAbnDuring
Ring_RingTime
Total Ring time for calls hang-up
during ring (in queue or never in
queue)
LONG
Database
Element
Definition Type Specification