Specifications

Records and Data Schema
CDR Manual 75
Records and
Data Schema
CurNumCallO
verSLT
Number of calls exceed SLT
(Snapshot at EndTime)
LONG
CurServiceLev
el
Real-time Service Level % for WG
Queue (Snapshot at EndTime)
LONG
IntvMaxNumA
gentUnStaff
Maximum Agents Un-Staffed in
record's period
LONG
IntvMaxNumA
gentLogout
Maximum Agents Logged Out in
record's period
LONG
IntvMaxNumA
gentError
Maximum Agents Error in record's
period
LONG
IntvMaxNumA
gentBusy
Maximum Agents Busy in record's
period
LONG
IntvMaxNumA
gentNotReady
Maximum Agents Not Ready in
record's period
LONG
IntvMaxNumA
gentWrapUp
Maximum Agents Wrap-up in
record's period
LONG
IntvMaxNumA
gentDNDFWD
Maximum Agents DND/FWD in
record's period
LONG
IntvMaxNumA
gentAvailable
Maximum Agents Available in
record's period
LONG
IntvMaxLonge
stQTime
Maximum longest queue time in
record's period
LONG
IntvMaxQLen
gth
Maximum queue length in record's
period
LONG
IntvMaxNumC
allOverSLT
Maximum calls exceed SLT in
record's period
LONG
IntvMaxServic
eLevel
Maximum Service Level % for WG
Queue in record's period
LONG
IntvMinServic
eLevel
Minimum Service Level % for WG
Queue in record's period
LONG
Database
Element
Definition Type Specification