Specifications

56 CTI
TM
Buyers Guide 1997/1998
import as well as parameters pertinent
to the system’s extensions and trunks.
System Configuration: The System
Configuration screen presented us with
a tabbed dialog box from which some of
the system settings could be modified
(Figure 3). Modifiable settings included
speed dial assignments and call restric-
tion parameters. Specifically, we could
define toll call prefixes, blocked prefix-
es, business hours, operator settings,
and call accounting settings.
The Operator tab is used to identify a
workgroup as an operator workgroup.
(More on this feature below.) The Call
Accounting tab is used to set up for
accounting and reporting logs, which
could be viewed using a Call Detail
Summary Report or transmitted over a
serial port. We found most of the sys-
tem configuration screens intuitive and
easy to work with.
Extension Configuration: The Ex-
tension Configuration screen can be
accessed through the menu or by dou-
ble-clicking on a particular extension.
Here we set up some of the relevant
information for extension 101, such as
name, password, and e-mail (Figure 4).
The e-mail account is significant if the
system is interfaced to the Internet or
Intranet and the user requires e-mail
access to his/her voice mails.
The Extension Configuration screen
allows you to work with three types of
extensions:
• The physical extension (associated
with a physical port) — usually con-
nected to a telephone set.
• The virtual extension (not associated
with a physical port) — serves as a
message mailbox or voice mail
repository.
• The workgroup pilot account (contains
a list of physical or virtual extensions)
— used for operator or ACD groups.
The Extension Configuration screen
also allowed us to configure some speed
dial keys. In addition, we experimented
with call restrictions and options for call
handling, messaging (such as message
playback), and notification.
Trunk Configuration: The Trunk
Configuration screen (Figure 5), which
can be accessed via the menu or by
C T I LABS
FFiigguurree 33..
AltiServ System:
AltiWare system
configuration screen.
FFiigguurree 44..
AltiServ System: AltiWare
extension configuration screen.
FFiigguurree 55..
AltiServ
System: AltiWare trunk
configuration screen.