Specifications
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Buyers Guide 1997/1998 55
• Intra/Internet mixed-media messag-
ing.
• TAPI 2.0 service.
AltiServ’s benefits include:
• All-in-one system platform combin-
ing the attributes of a network server
and telephone system.
• Scaleability and linear resource
expansion.
• Fully functional system right out of
the box.
• Full support of Bellcore caller ID
standards.
• Mixed-media messaging infrastruc-
ture based on MIME and
SMTP/POP3.
• Web-based local or remote desktop
administration.
OPERATIONAL TESTING
The AltiServ System’s command
center, the AltiWare main screen, was
superb. This window comprised multi-
ple screens that kept track of different
activities within the system. For exam-
ple, the Extension View screen showed
the status of each of the extensions; the
Call Log View screen, all the calls that
are made to and from the AltiServ; the
Trunk View screen, the status of each
of the available trunks; the
Maintenance Log screen, system
administration and maintenance histo-
ry; and the Boards screen, the status of
the AltiServ Quantum boards, includ-
ing ISA locations.
One other thing we liked about the
main screen was that it provided us a
quick and easy way to reset extensions,
trunk lines, and boards. This feature is
especially useful since any system now
and then needs to be re-initialized. The
main screen allowed us to reset the spe-
cific item that needed resetting rather
than the whole system.
Logging
We made a call into the system and
keyed in extension 101 at the auto-
attendant prompt. We noticed that Call
Log View screen logged the call by
identifying the caller using caller ID,
the callee extension, and the time and
duration of the call.
Management
All of the system management mod-
ules of AltiServ can be accessed from
the Main Screen through the menus and
the button bar; however, one would need
to log in as the administrator to access
these functions. After logging in as
administrator, we took a tour around the
system, starting with the auto-attendant.
There are 16 auto-attendants available
in the system, and they can be cus-
tomized for different times and occa-
sions. Each auto-attendant can be config-
ured from the management menu; in
addition, each can be assigned a prompt,
single-digit actions, and time-out actions.
The actions range from transferring to an
extension to going to a submenu.
The prompts are recorded voices
which can be created or modified by
the system manager. Finally, the trunk
lines can be set up to route the caller to
a desired auto-attendant.
Configuration
The AltiWare application allowed us
to define parameters with system-wide
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Circle No. 154 on Reader Service Card