Specifications
We now had a three-way conference
call using both the Internet and a plain-
old analog phone call.
Annotating Calls
At the end of a call, when you
hang up, an “Outgoing Call Note” win-
dow pops up on your screen (Figure
26). This gives you the opportunity to
attach a note to the call for referencing
the call in the future.
ROOM FOR IMPROVEMENT
When you press the Phone toggle but-
ton, its LED lights up, and the number
keypad becomes a touch-tone keypad
for sending DTMF digits to the remote
end. However, the rest of the keyboard
becomes inoperable. None of the other
keys will work. Thus, if you are getting
your account balance or stock portfolio
from an IVR and wish to type the results
into an Excel spreadsheet, you have to
toggle the Phone LED to OFF. Then, if
you wish to send some more DTMF dig-
its to the IVR, you have to toggle the
Phone LED back to the ON position
again. This can get a bit tedious. We feel
the keyboard should always be function-
al whether the Phone is enabled or off.
We found one other thing that was a
bit of a nuisance. We didn’t have a left-
click option with the icon at the bottom
the screen. We had to right-click to
bring up the menu.
CONCLUSION
If you are looking for an inexpensive
computer-aided dialer with built-in
Internet telephony features, this prod-
uct just might be for you. For example,
you might be curious about computer
telephony, but reluctant to buy an
expensive company-wide solution.
With the CompuNet 2000, you could
experiment with computer telephony at
individual desktops.
Any employee who has a sound card,
a modem, and an analog phone line
drawn to his/her desk could find this
product useful. In addition, the
CompuNet 2000 would appeal to peo-
ple in the SOHO market.
The product would be perfect for
sales personnel who need an automated
dialer program integrated with the com-
pany’s PIM program. These employees
could shave precious seconds off of
calls and become more productive. The
product also would be perfect for call
centers that have analog lines drawn to
each desk. These call centers could take
advantage of the product’s headset
functionality as well as the computer-
telephony integration features.
The CompuNet 2000 product is similar
to Integrated Technology’s CompuPhone
2000. However, the CompuPhone 2000
lacks sound card integration, and it func-
tions mainly as a dialer. But this limita-
tion may become less important if
Internet telephony continues to grow.
RATINGS (1-5)
Installation: 4.80
Documentation: 3.95
GUI: 4.00
Features: 4.75
Circle No. 157 on Reader Service Card CTI
TM
Buyers Guide 1997/1998 77
NATURAL
MICRO 4/C