Specifications

54 CTI
TM
Buyers Guide 1997/1998 Subscribe FREE online at www.ctimag.com
Setup screen (Figure 1). We specified
our area code and business hours and
clicked on OK. The application itself
got started and displayed the AltiWare
main screen on our PC (Figure 2). We
picked up one of the phones and suc-
cessfully dialed the other extension.
AltiServ was ready to serve.
DOCUMENTATION
AltiServ arrived with two manuals:
the Reference Guide and the User
Reference Guide. The Reference
Guide, which is designed for the
administrator, covers installation and
configuration, system administration,
maintenance and repair, e-mail, and
AltiReach (AltiServ’s remote call man-
agement, discussed in Operational
Testing). We found that most of the sec-
tions were adequate and easy to follow,
with the exception of the material on e-
mail and AltiReach configuration. We
believe that this section requires a lot
more detail, particularly in the area of
Internet/Intranet integration.
The User Reference Guide is a com-
plete guide for the end user. It covers all
the telephone functions, guides the user
through the various features of the sys-
tem, and provides instructions to pro-
ductively use the system.
FEATURES
Although its appearance is modest,
AltiServ offers a dazzling complement
of messaging options. Particularly
exciting are the product’s Internet inte-
gration capabilities. Here, AltiServ
promises to make its mark in the fast-
growing Internet telephony arena.
AltiServ’s functions include:
• PBX.
• Auto-attendant.
• ACD.
• Voice messaging.
• E-mail server.
C T I LABS
FFiigguurree 11..
AltiServ System:
AltiWare setup screen.
FFiigguurree 22..
AltiServ System:
AltiWare main screen.