Specifications

Licensing
3-6 AltiContact Manager Administration Manual
Table 4. Release ACM 5.0A License Summary
Unsupported Licenses
The following licenses are no longer supported for ACM 5.0A:
• Station License
• AltiView Server License
License Description/Notes
ACM 5.0A • License required for fresh installation or upgrade to ACM 5.0A
AltiView • This license enables a per concurrent connection of AltiView client
AltiConsole • This license enables a per concurrent connection AltiConsole client.
AltiAgent Client
Session
• This license enables a per concurrent connection of AltiAgent.
AltiSupervisor
Client Session
• This license enables a per concurrent connection of AltiSupervisor.
AltiWeb • This license enables the AltiWeb function.
Advanced Call
Router
• This license enables Advanced Call Router service.
• No session license is required.
• Only one copy of Advanced Call Router can run at the same time.
Station User • This license counts the total number of physical and IP extensions
enabled in the system.
IP Talk • This license enables an IP Talk session
Agent Seat • This license counts the number of concurrent, logged in agents to
one or multiple workgroups. When a single agent logs in to one or
more workgroups, one agent seat license is used.
• When the system does not have enough agent seat licenses, it will
reject any new workgroup login that requires a new agent seat
license.
Recording Ses-
sion
• This license counts the number of concurrent recording sessions for
agent/extension to record a conversation or trunk recording session
to a centralized folder without additional hardware.
Client Application
SDK Session
• This license enables concurrent connection to SDK client
application.
Trunk Control
APC SDK Ses-
sion
• This license enables concurrent trunk based SDK application ports
entering APC (Application Programming Control).
SuperQ • This license enables a per system based connection to AltiSuperQ.
AltiReport • This license enables a per system based connection to AltiReport.
VRManager • This license enables a per system based connection to VRManager.
Redundancy • This license enables a per site based connection for redundancy.