Specifications

AltiContact Manager as a Windows Service
3-2 AltiContact Manager Administration Manual
AltiContact Manager as a Windows Service
AltiContact Manager components such as the switching, messaging agent,
and AltiBackup are Windows services that are automatically launched
when AltiContact Manager is installed and the system is restarted. Benefits
of AltiContact Manager as a Windows service:
• The AltiContact Manager Administrator user interface does not have
to be tied to the switching service so that if there is a problem with the
user interface, the switching service is not affected.
• Remote administration is possible through ACM Admin.
Important: Do not tamper with the startup settings of AltiGen services in
the Services applet of the Control Panel. Only the AltiGen
Switching Service should be set to Automatic; all other
AltiGen services should be set to Manual.
Preparing to Install AltiContact Manager
The following is a step-by-step procedure for installing or upgrading the
AltiContact Manager software from the AltiContact Manager 4.6 CD-
ROM.
It should take about 15 to 20 minutes to install the AltiContact Manager
software program. Before you begin installation, however, please note the
following:
• Backup prior to install. Before upgrading your system from
AltiWare Release 5.0, you should back up all the configuration
information to a different location, such as the network drive. (You can
do this by using the backup utility OR by copying the contents of the
\altiserv\db\, \altiserv\Phrases\LangCustom, and \postoffice\
folders to a backup location.) This backup information is also required
when rolling back to prior AltiWare versions.
• Windows 2000 or 2003 Server is required and must be installed
before AltiContact Manager can be installed or upgraded.
• User Account. During installation, a user account with local
administrator right is created automatically to run AltiContact
Manager services. Do not delete or modify this account. You may
change its password through installation. The account name is in the
form:
(user name: AltiGen_<servername>)