Specifications

Index
I-12 AltiContact Manager Administration Manual
IVR 11-6
prompts 11-9
greeting and update 5-28
multiple workgroup
prompts 1-14
protocol 26-1
definition 26-1
IMAP4 26-2
POP3 26-2, G-8
SMTP 26-2
TCP/IP 26-1, 26-5
TCP/IP configuration 26-5
transport protocol 26-1
PSTN 9-31
push web URL 11-6
Q
quality of service (QoS) 9-9
Quantum
line properties 14-10
trunk properties 7-6
Quantum Board
configuration 6-2
Quantum board
specifications 2-5
trunk seizure 7-8
queue
multiple announcements 1-14
queue announcement 1-11, 16-29
queue call priority score 16-34
queue management
for huntgroups 15-23
for workgroups 16-28
queue management APIs 1-23
queue overflow
advanced queue
management 16-36
queue overflow routing 16-30,
16-38
queue phrase options 16-29
queue quit 1-11, 16-38
queuing control
advanced 16-33
basic 16-29
Quick Access toolbar 4-4, 4-10
quit queue 16-31
R
readme.txt 3-1
Realtime Transport Control Protocol
(RTP/RTCP)
definition 6-10
reason codes 12-6
record option 7-6
recorded announcements 5-26
recorded phrases 11-10
Recording icon 4-4
recording options 8-3
for workgroups 16-5
Recording Seat license 14-8, 16-6
recording tone 14-8, 16-6
reducing dialing delay for en-bloc
trunks 10-8
redundancy 1-24, 23-1
redundancy administration 23-8
redundancy notification 14-26
refresh interval 4-10
registration
manual online 3-8
registration methods 3-8
reminder calls 1-20
remote
call forwarding 1-6
remote locations 9-4
remote systems 3-43
report
cumulative IP traffic
statistics 25-3
system summary 25-1
Reports menu 4-3
reports, call logs 5-20
reports, system 23-1–??, 25-1–25-4
requirements
basic AltiServ platform 2-1
requirements, system hardware 2-1
Reset button 4-6, 4-7
resetting cumulative statistics 25-4
Resource Board 6-2
restore files 3-46
Restoring files 24-4