Specifications

Index
AltiContact Manager Administration Manual I-3
Index
Triton 1-4
Boards view window 4-5
bridge
conference 5-3
business hours 1-13, 5-10
24-hour business hour setup 5-12
business hours profile
caller ID routing 12-3
DNIS routing 12-5
busy call handling 14-30, 14-34,
15-17, 16-21, 16-22
huntgroups 15-18
Bytes Received 4-10
Bytes Sent 4-10
C
call
accounting report 5-22
call management setup in
AltiReach 26-35
from AltiMail 1-19
call center features 1-6
call control 5-17
call detail reporting 1-22
call forwarding 1-6
from voice mail 1-19
call handling 14-30, 14-34, 15-17,
16-21, 16-22
for workgroups 16-21
huntgroup 15-17
incoming 14-30
Call Log view window 4-9
call log window 4-9
call park 1-7, 1-11, 1-28
call parking 5-4
call pickup 1-9
workgroup 1-12
call priority
caller ID routing 12-3
DNIS routing 12-6
for IVRs 11-6
IVR 1-17
call record 18-5
call recording 13-1
extension based recording 13-2
trunk based recording 13-2
call reports 5-20
call reports, external 5-22
call restrictions 5-15, 14-28
call restrictions, extension 14-29
call routing 1-16, 7-28
call screening 14-38
call view 1-20
call waiting 1-11, 1-28
distinctive 1-8, 14-23, 15-13,
16-17
multiple 1-10, 14-35
callback interview 1-6, 16-32
callback number 14-23, 15-13,
16-16
CallCenter configuration
configuration
CallCenter 12-1, 13-1
callcenter configuration
agent logout reason 12-6
call recording 13-1
caller ID routing 12-6
DNIS routing 12-3
CallCenter icon 4-4
CallCenter Management menu 4-3
caller ID 1-7
collecting 7-25
routing 12-6
signal format 14-12
T1 1-25
caller ID receive, on trunk 7-8
caller ID routing 1-7, 12-1, 12-6
business hours profile 12-3
call priority 12-3
holiday profile 12-3
CallRouter
Basic 1-31
calls, blocking all outgoing 5-17
card ID 4-6
CDR 1-22, 5-20
CDR Search 1-13, 1-17
CenterAdmin
main window 4-2
central office G-2
Centrex G-2
Centrex transfer 7-5