Specifications

Setting Up the Client
27-4 AltiContact Manager Administration Manual
6. In the AltiGen TAPI Device Detect dialog box, click the
Configuration button to verify that the client extension is available.
7. If you have any type of error, Windows will let you know what the
possible causes could be. There could be a mistake in the Altigen
server IP address, extension number, or password. You can
reconfigure the client extension in the Device Detect window. (See
“Changing TAPI Configuration Parameters” on page 7.)
Note: If the client extension is not in the AltiGen TAPI Device Detect
window, verify that the windows services "Remote Access
Connection Manager" and "Telephony" have a status of
Started. (To open the Windows Services window, go to Start
> Control Panel > Administrative Tools > Services.)
If they are not started, right-click on each service and choose
Start. Have them start automatically in the future by right-
clicking the service, choosing Properties, and selecting
Automatic as the Startup Type.
Also verify that the TAPI PROXY service is started on the
AltiGen server.
If the two services are started, then remove AltiGen (TM)
Communications Service Provider from the Phone and
Modem Options dialog box (see Figure 2), and then add it
back. Repeat the verification of the AltiGen server IP,
extension, and password information if your extension
information is not shown properly in AltiGen TAPI Device
Detect (see Figure 2).